Business Administration Apprentice

Summary

Join our busy office team and gain hands-on experience supporting operations, customer service and administration while working towards a Level 3 Business Administration Apprenticeship.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday 8am to 5pm,

40 hours a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice, you will support the day-to-day operation of a busy property services business. You will gain experience across several departments including operations, customer service, scheduling, compliance and administration while studying towards your Level 3 Business Administration Apprenticeship.

Duties will include:

• Providing administrative support to operational and management teams.
• Answering telephone calls and responding to customer enquiries.
• Updating company systems and maintaining accurate records.
• Assisting with scheduling appointments and work for operatives.
• Preparing reports, letters and spreadsheets.
• Supporting compliance processes and document management.
• Liaising with clients, residents, suppliers and subcontractors.
• Assisting with meeting preparation and minute taking.
• Filing, scanning and maintaining electronic records.

This role offers excellent exposure to a variety of business functions and the opportunity to develop valuable skills within a growing company.

Where you'll work

Windmill House
Windmill Road
St. Leonards On Sea
East Sussex
TN38 9BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST SUSSEX COLLEGE GROUP

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

At East Sussex College you will be completing the Level 3 Business Administration Apprenticeship. This apprenticeship will include Knowledge, Skills, Behaviour, and Functional Skills (if required).

You will have an assessor who will support you alongside your apprenticeship, setting you assignments, completing observations and progress reviews every 10 – 12 weeks. You will be required to attend group workshops either on Teams or face-to-face every 4-6 weeks.  

At East Sussex College, you will study further topics including Health & Safety, Equality & Diversity and professional development.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C/4 or above (or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Reliable
• Positive Attitude
• Professional

Other requirements

This role is office-based and requires regular use of computer systems, telephone communication and interaction with colleagues, clients and residents. Applicants should be comfortable working in a busy office environment and managing multiple tasks.