Digital Systems Engineer Apprentice

Summary

This is an exciting apprenticeship opportunity for a technically curious individual to join Vertex's Technical Services & Innovation team. 

Wage

£30,000 a year

Training course

Digital support technician (level 3)

Hours

Monday - Friday, 8:00am - 5:00pm.

40 hours a week

Start date

Wednesday 2 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an exciting apprenticeship opportunity for a technically curious individual to join Vertex's Technical Services & Innovation team.

You will work closely alongside the Technical Services & Innovation Director, learning and contributing to the design, development, and maintenance of the digital systems that power Vertex's operations.

This role is not just about writing code — it is about understanding how systems connect, how businesses use technology, and how smart automation can transform the way a company works. Over time, you will develop into a confident digital systems practitioner with hands-on experience across a broad technology stack. 

Key Responsibilities 

As a Digital Systems Engineer Apprentice, your day-to-day work will include:

• Shadowing and supporting the design, development, and maintenance of internal business systems 
• Assisting with API integrations between platforms and third-party services Contributing to web based tools and internal applications using HTML, CSS, JavaScript, jQuery, and Python 
• Supporting database work including querying, reporting, and data management (SQL) 
• Assisting with UI/UX design for internal tools and dashboards 
• Supporting cloud infrastructure tasks across AWS and Microsoft Azure 
• Working with GitHub for version control, code reviews, and collaborative development 
• Assisting with Google Workspace administration and integrations 
  Exploring and implementing AI integrations to support business  processes 
• Documenting systems, processes, data flows, and dependencies 
• Supporting process redesign and simplification initiatives across the  business 
• Taking increasing ownership of smaller components and tasks as skills develop 
• Adding new users and managing users through system and communication channels 

Where you'll work

25 Christopher Street
London
EC2A 2BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Digital support technician (level 3)

What you'll learn

Course contents

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

Training schedule

15 months. Delivered remotely, includes 13 days of virtual workshop delivery.

Candidate will achieve Digital Support Technician Level 3 (AI Support & Productivity Technician):

• Digital Workplace, Data & AI Foundations
• Digital Systems, Applications & Stakeholder Productivity
• AI-Enhanced Helpdesk, Troubleshooting & System Maintenance
• Cyber Security, Data Protection & Risk Management
• AI, Continuous Improvement & Digital Transformation

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C +)
• Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Motivated
• Tech Savvy
• Curious about AI
• Coding
• Programming
• Proactive