NHS Talking Therapies Administrator - Newcastle

The Role: What you will do?

Are you looking for an administrative role that will really make a difference to lives?

Our Talking Therapies Administrators play a vital role in the successful delivery of our Talking Therapies Services, helping to ensure a smooth and seamless patient journey. They provide an effective and efficient administrative service to NHS patients, referring GPs, healthcare professionals, and ICB contacts.

This is a varied role involving a wide range of administrative duties that support the day‑to‑day operations of the service, while also contributing to its ongoing development.

We have a fixed-term role in our Newcastle service, please review the key details below.

• Contract type: 12 months Fixed Term (Maternity Cover)
• Hours: 37.5 hours per week x 1 vacancy
• Working pattern:
  • Office: Monday & Tuesday (NE4 7YL)
  • Remote: Wednesday – Friday
  • Shift pattern to be confirmed. One evening shift per week required.

Please note that during induction / training (3-4 weeks), the successful candidates will be expected to come into the service office every day the base is open and 2 days per week, post training.

Main Duties and Responsibilities

• Answering incoming and making outbound calls in a professional manner within agreed KPIs.
• Processing referrals within targeted timeframe
• Updating patient information within the record system, ensuring a high level of accuracy.
• Monitoring and actioning treatment waitlists.
• Monitoring and responding to enquiries via email.
• Checking and processing letters to patients, GP’s and Healthcare professionals.
• Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
• General administration and any other ad hoc duties to contribute to the smooth running of the service.

This is an excellent opportunity to build on or develop your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.

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As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at ***email_hidden***

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.