Change & Innovation Partner - Customer Delivery

At Affinity Water, we're committed to delivering continuous improvement and innovation across our business. We're looking for a Change & Innovation Partner to join our Transformation team and play a key role in delivering strategic change within Customer Delivery on a 6-month FTC, with a strong intention for the position to become permanent, subject to business requirements.

Working closely with the Customer Delivery (Operations) leadership team, you'll identify, prioritise, and deliver business change, while leading our flagship Operational Excellence transformation programme. As a key member of our Transformation & Change Centre of Excellence, you'll help embed best practice, drive innovation and support a culture of continuous improvement across the organisation.

What you'll be doing

• Partner with Customer Delivery teams to identify, prioritise and deliver strategic business change.

• Develop and maintain a change roadmap for the directorate aligned to business objectives.

• Lead projects and transformation initiatives from planning through to successful delivery.

• Manage project governance, budgets, risks, dependencies and benefits realisation.

• Support the delivery of innovative solutions within Customer Delivery and Ofwat innovation initiatives where appropriate.

• Lead our Operational Excellence programme, ensuring effective governance, delivery and measurable business benefits.

• Contribute to our Transformation & Change Centre of Excellence by sharing best practice and supporting continuous improvement.

What we're looking for

You'll be an experienced change or transformation professional with a track record of delivering complex projects and programmes. You'll be confident working with senior stakeholders, influencing decisions and driving meaningful change across a business.

You'll also have:

• Experience delivering business change and transformation projects.

• Strong project management skills, with experience of Agile and/or Waterfall delivery methodologies.

• Excellent communication, facilitation and stakeholder management skills.

• The ability to manage multiple priorities while maintaining a collaborative and customer-focused approach.

• Strong analytical skills and the ability to use data to support decision-making and measure success.

• A recognised Project Management or Change Management qualification (such as PRINCE2, APM, Lean, Six Sigma or PROSCI) would be advantageous

Benefits:

• Salary £70,000 dependant on skills and experience

• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.

• Entry into the company annual bonus scheme.

• Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.

• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.

• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)

• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.

• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.

• Access to our Wellbeing Centre with support for looking after your physical and mental health.

• Discounts at a Range of Retail Outlets through our Tap4Perks scheme

• Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice

• Up to 4 Affinity days a year to volunteer in the community.

• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site where our colleagues share their career development stories and you can get a feel for our company culture.