Host/Hostess

About the role

This is a full-time role of 36 hours per week.

To maintain high standards of food service and hospitality throughout the home and including the tea rooms. To actively promote and encourage residents, relatives and friends to make use of the service, and manage sales.  

Principal Responsibilities

• Ensure all performances and events are appropriately staffed with the Home Manager, Head Chef and Resident Liaison.
• Ensure the team are suitably trained in all aspects of customer care and fire evacuation procedures.
• Encourage and act upon customer comments and complaints to improve the customer care, in conjunction with the Head Chef and Resident Liaison.
• Take responsibility for all FOH sales, including the ordering of stock, promotion of sales and the supervision of sales systems and stock control.
• Implement procedures for cashing up and the use of floats and ensure that security of cash and stock is protected.
• To be aware of The Food Safety Act 1990, The Health and Safety at Work Act 1974, RIDDOR and COSHH regulations.
• Be familiar with the Safer Food Better Business book also the companies policies, procedures and food safety documentation.
• To attend training as specified by the company.
• Oversee and assist with food service for breakfast, lunch and dinner.
• Oversee and assist clearing and presenting of the dining tables, before and after service.
• Oversee morning and afternoon teas.
• Ensure that the menus on display are changed to reflect the correct meal
• Ensure residents water jugs are refreshed and renewed twice per day
• Ensure that all hospitality services are maintained and replenished, i.e. Tea stations, hydration areas.
• Undertake other duties of which you are capable and for which you have been trained or will receive training.
• Attend to guests and visitors with any food or beverage requests.Ensure that dining rooms are stocked and prepared for breakfast the following day.

Hourly rate is subject to experience and qualifications.

About You

For you, that will mean delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their wellbeing in mind above anything else.

You will be able to lead across a wide range of teams, have strong relationship building skills and the ability to communicate with a wide range of stakeholders.

What’s essential, though, are your brilliant, positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.