Fees and Referrals Administrator

Role: Fees and Referrals Administrator

Location: Mirfield, WF14 0DQ.

Salary: £30,000 (FTE)

Hours: Part-time, 30hrs. 9:30am-3pm.

Interview date: Thursday 19th November 2026.

Job Description: JD Fees and Referrals Administrator

At Hollybank Trust, every placement has the potential to change someone's life. We're looking for an organised, proactive, and detail-focused Fees & Referrals Administrator to play a key role in managing referrals, placements, funding arrangements, and fee administration across our services. Based on the responsibilities outlined in job description, this role acts as a vital link between operational teams, finance colleagues, commissioners, local authorities, families and other stakeholders. Hybrid working is available, with 30hrs hours worked over either 5 days or a condensed 4-day week; however, attendance on-site is required for a minimum of 3 days per week.

If you enjoy coordinating multiple processes, building professional relationships, and ensuring everything runs smoothly behind the scenes, we'd love to hear from you.

What You'll Be Doing

As our Fees & Referrals Administrator, you'll:

• Manage incoming referrals and maintain accurate referral, assessment and placement records.
• Act as a key point of contact for local authorities, NHS commissioners, families and other stakeholders.
• Coordinate assessments, placement discussions, visits and meetings with operational teams.
• Support occupancy management and reporting across the organisation.
• Organise Placement Panel meetings, prepare documentation and maintain action logs.
• Maintain accurate records relating to placement fees, funding agreements and uplifts.
• Support annual fee reviews and liaise with commissioners regarding funding documentation.
• Monitor key contract and review dates to ensure deadlines are met.
• Produce reports and management information to support operational and financial decision-making.
• Ensure all information is handled in accordance with data protection and confidentiality requirements.

What We're Looking For

We're seeking someone who can bring:

• Previous experience in administration, business support, finance administration or customer service. Excellent organisational skills with the ability to manage competing priorities.
• Strong attention to detail and a high level of accuracy.
• Experience maintaining databases, records and filing systems.
• Confidence communicating with a wide range of stakeholders.
• Experience of arranging meetings, preparing agendas and taking minutes.
• The ability to handle sensitive information professionally and confidentially.
• Good Microsoft Office skills and confidence working with data and reports.

Most importantly, you'll be someone who shares our values and is committed to supporting an organisation that makes a genuine difference to the lives of vulnerable children, young people and adults.

Why Join Hollybank?

At Hollybank, you'll be part of a supportive and values-driven organisation where your work has a direct impact. You'll collaborate with dedicated colleagues, contribute to meaningful outcomes for the people we support, and have opportunities to develop your skills and career. We encourage applications from candidates of all backgrounds and are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive.

What we offer

• Flexible working options.
• Enhanced pension scheme.
• Full employee assistance program.
• Access to workplace Mental Health First aiders.
• Life insurance style benefit.
• Enhanced maternity, paternity, and adoption leave.
• A funded DBS (initial DBS only).
• Access to nationally recognised qualifications.
• Annual leave that rises with your length of service.
• Discount and reward portal.
• Quarterly coffee mornings and annual celebration days.
• Staff recognition awards.
• Early access to wages through the LevelPay app.
• Dedicated wellbeing support, and access to departmental wellbeing activities.
• Onsite food and coffee shop (Mirfield site only)

To find out more call Eimi or Ashleigh on View phone number on uk.workus.org, or send an email through to ***email_hidden***

Hollybank Trust is committed to Safeguarding vulnerable people, and our Safer Recruitment process requires all employees to have an Enhanced DBS check and reference checks in line with our Recruitment & Selection policy. We will pay for your initial DBS check, unless you have a portable DBS, however, if the candidate leaves voluntarily within the first 12 months, £58.90 will be deducted from your final salary payment.