Front of House Apprentice

Summary

Jump into a fast-paced, high-energy role with coconut tree. This role is for someone who has a passion for customer service and is wanting to gain experience within a busy hospitality environment.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Food and beverage team member (level 2)

Hours

30 hours per week, on a shift pattern basis, weekends are a must. Exact shift patterns to be confirmed.

30 hours a week

Start date

Tuesday 30 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

At The Coconut Tree, we’re all about warm hospitality, great food and drinks, and creating memorable experiences for our guests. This role is perfect for someone who enjoys working with people, wants to build confidence in customer service, and is keen to start a career in hospitality while earning and learning at the same time.

As an Apprentice Food & Beverage Team Member, you’ll be supported by an experienced team while working towards a Food and Beverage Team Member Apprenticeship Level 2 over 15 months.

With full training and ongoing support, you’ll learn how to:

• Welcome guests warmly and help them feel comfortable from the moment they arrive.
• Present menus, explain food and drink options, and make recommendations based on guest preferences.
• Take orders, support table service, and use a table management system during service.
• Serve food and drinks confidently and professionally, explaining dishes and cocktails when needed.
• Process bills and payments accurately and efficiently.
• Keep tables, dining areas, and the bar clean, organised, and well presented.
• Help prepare and serve drinks efficiently during busy service periods.
• Learn how to manage stock, store items correctly, and check expiry dates to reduce waste.
• Follow food hygiene, health, and safety procedures, including temperature checks and record keeping.
• Handle customer questions or concerns calmly and professionally, with support from the team when needed.
• Attend training sessions, fire drills, and development opportunities to build your skills.
• Work as part of a supportive team and follow company values, policies, and guidelines.

Training & Development

• You’ll work towards a Food and Beverage Team Member Apprenticeship Level 2 alongside your day-to-day role.
• No previous experience is required — we’ll teach you everything you need to know.
• You’ll gain valuable skills in customer service, teamwork, communication, and hospitality operations.

Things to consider

• This role includes evening and weekend work, as part of a flexible rota.
• Applicants should be based locally or able to travel reliably to the restaurant.

If you’re looking for a welcoming place to learn, grow, and start your hospitality career in a supportive environment, we’d love to hear from you.

Where you'll work

59 ST. PAULS ROAD
CHELTENHAM
GL50 4JA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Food and beverage team member (level 2)

What you'll learn

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Customer care skills
• Team working

Other requirements

• We prefer candidates who are based in the same city or are able to travel reliably to and from the restaurant.
• Previous experience in a similar role is preferred. But not mandatory as we value potential, enthusiasm, and a willingness to learn with the right attitude.
• Will required to work during the weekends and evenings.