Retail Sales Assistant

The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint. Last year, we launched our new retail store in the heart of Birmingham’s iconic Bullring shopping centre, The store is a first of a kind collaboration between adidas and Aston Villa Football Club bringing together the best of adidas Originals, apparel, and sportswear alongside our official Club merchandise.

We did not stop there – we also reopened our improved ‘Claret, Blue and Brand New’ Villa Park store with a brand-new entrance, an external wrap-around screening with cutting edge forced perspective video, a grab-and-go refreshments station and a green screen photo experience.

Both our stores offer unique retail experiences - we are constantly expanding and enhancing our product offering bringing our supporters closer to the Club through products that they love.

The Roles

We are now looking to continue to build our teams in both of our stores who will bring our unique retail experience to life. 

We have exciting opportunities for Retail Sales Assistants to join our teams who will be our ‘front of house’ team – bringing the energy and creating the ultimate customer shopping experience which is inclusive and welcoming for all.

We have several different contracts at our different stores available as below. You will work on a weekly rota which will be communicated to you in advance.

Responsible for carrying out the front-line selling, driving sales revenue for the organisation,  creating the ultimate shopping experience for our fans, and maintaining retail standards through back-of-house operations. You will drive results through effective communication and a demonstrated ability to work as a member of a “best-in-class” team.

Bullring:

• Full Time - 35 hours a week
• Part Time - 16 hours a week
• Part Time – 12 hours a week
• Variable hours

Villa Park:

• Full Time – 35 hours a week
• Matchday – working 80% of all Men’s First Team matches at Villa Park

Main Responsibilities & Accountabilities of the Retail Sales Assistant:

• Welcoming customers and offer assistance, providing an ultimate customer shopping experience.
• Give a fast and friendly service at the tills, processing sales at payment points, handing financial transactions, such as sales, returning and exchanges, and offering help to pack and leaving a good  impression with a friendly thank you and goodbye.
• Show customer where to find items or directing them to alternative items, adapting your approach  depending on individuals’ personal needs. 
• Work with your team to complete the daily and weekly routines that keeps the retail store/stock room  clean and tidy and maintain merchandising stands and tidying item displays.
• Rotate and replenish stock on the shop floor.
• Working towards sales targets by using effective selling skills to increase sales, focusing on up-selling  of product, and highlighting promotional items to customers.
• Maintain the highest standards of professionalism and customer service to ensure the Aston Villa
• Brand and Team/League are always positively represented.
• Make recommendations for improvements to the retail store based on observations and conversations with fans/customers.
• Any other reasonable duties and responsibilities which your line manager or another senior manager at the club asks you to perform.
• Demonstrate commitment to Safeguarding by adhering to relevant policies, procedures and values  relating to safeguarding children and adults at risk.
• Support the Club’s commitment to equality, diversity, and inclusion.

What Aston Villa Football Club is looking for…

Required:

• Experience of working in clothing retail
• Excellent customer service skills working within a sales environment
• Excellent communication skills, including active listening and the ability to be assertive and persuasive  without being aggressive
• Excellent organisational skills and ability to adapt to changing conditions quickly in a fast-paced  environment
• Ability to work to sales targets and up-selling in a retail store environment 
• Customer-focused with the ability to build relationships 
• Ability to remain calm under pressure.
• A positive and passionate, “can-do” attitude, an individual who enjoys as working as one part of a  successful team to achieve a common goal 
• Demonstrate consistent reliability and contributes positively to the team, supporting colleagues and  creating a dependable and collaborative working environment 
• Work flexible hours as the Club requires; this will include matchday working, evenings and weekends

Beneficial:

• Ability to identify decision makers and determine the buying process
• Ability to multitask and time-management skills

Why Join Us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our  Staff Benefits booklet to find out more.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club.