Receptionist - East Sussex County Council, St Mary’s House, Eastbourne,

Responsible to: Partnerships and Quality Manager

Salary £25,989 – £26,403 per annum pro rata

Working Pattern – Part time

Working Hours 18.5

Permanent Contract

Closing Date 16/8/026

Can you work as part of a modern, innovative, and customer focused Facilities Management team? We’re looking for a friendly, professional Receptionist to deliver front of house services at one of our Eastbourne corporate hubs.
This role offers the opportunity to be the friendly, professional face of the County Council’s corporate offices. Based at our St Mary’s House, Eastbourne site, you will manage reception and switchboard duties, greet and sign in visitors, oversee site access and meeting room bookings, and support the smooth running of reception and sorting post. You will play a key part in ensuring safety, efficiency, and excellent customer service, while developing your skills through training and professional development opportunities. Travel to other buildings across the county to support other receptions may be required at times.

We are looking for candidates who:

• Previous experience of working in a busy reception.
• Strong organisational skills and the ability to manage conflicting priorities.
• Excellent interpersonal skills and a commitment to delivering high-quality customer service.
• Ability to work on own initiative, problem solve and remain calm under pressure.
• Knowledge of Microsoft Office, particularly Word and Excel.

Essential education and qualifications

1. RQF Level 2 in Maths and English Language or able to pass assessment as part of the recruitment process

Essential key skills, abilities, knowledge, experience, values and behaviours

1. Organisational skills
2. Interpersonal skills and commitment to customer care
3. Telephone manner
4. Ability to deal effectively with conflicting priorities and workloads
5. Ability to work on own initiative and problem solve
6. Ability to keep calm and professional under pressure
7. Customer focused
8. Ability to converse at ease with customer and provide advice in accurate spoken English
9. Knowledge of Microsoft Office particularly Excel and Word
10. Awareness of the services provided by a County Council
11. Previous experience of working in a busy Reception
12. Team Worker
13. Flexible approach to work to meet service needs
14. Committed to staff appraisal and development
15. Approachable and helpful disposition

Desirable key skills, abilities, knowledge, experience, values and behaviours

1. Experience of working within local government

Apply to: www.eastsussex.gov.uk/jobs

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