Mac IT Support Engineer

Robert Half Technology are assisting a growing SaaS organisation to recruit a Mac IT Support Engineer on a contract basis. This is an initial 12-month contract with strong potential for extension and an ASAP start.

This is a part-time opportunity working 3 days per week. The role will require 1 day per week onsite in London, with the remaining days worked remotely. This opportunity is ideally suited to candidates specifically seeking a 3-day-per-week contract engagement.

Role

* The Mac IT Support Engineer will act as the sole IT resource, providing end-to-end support for approximately 70 users across the UK and US.
* Manage the onboarding and offboarding process for employees, ensuring a seamless user experience and appropriate access controls.
* Provide 1st Line and BAU IT support across a predominantly Mac environment, resolving hardware, software, and user-related issues.
* Administer and support Apple devices, ensuring they are configured, maintained, and secured in line with business requirements.
* Manage and support Microsoft Intune, including device provisioning, compliance policies, and endpoint management.
* Work closely with stakeholders across the business, providing excellent customer service and clear communication.
* Support IT operations, troubleshooting issues proactively and ensuring minimal disruption to users.
* Assist with cybersecurity initiatives and support ISO compliance activities where required, helping to maintain strong security and governance standards across the business.
* Maintain IT documentation, asset management records, and operational procedures.

Profile

* The Mac IT Support Engineer will have strong commercial experience supporting Mac environments within a helpdesk or IT support function.
* Proven experience administering and troubleshooting macOS devices in a business environment.
* Hands-on experience with Microsoft Intune is essential.
* Experience managing user onboarding, offboarding, and identity/access management processes.
* Strong understanding of IT support fundamentals, including hardware, software, networking, and endpoint management.
* Excellent communication and stakeholder management skills, with the ability to work independently as the sole IT resource.
* Self-motivated and capable of prioritising workloads effectively in a fast-paced environment.
* 5-8 years of relevant IT support, helpdesk, or endpoint engineering experience.
* Exposure to ISO compliance frameworks and cybersecurity best practices would be highly advantageous but is not essential.
* Experience supporting security initiatives, compliance audits, endpoint security, or information security controls would be an added bonus.

Company

* Growing SaaS business with operations across the UK and US.
* London-based organisation with a hybrid working model.
* Collaborative and fast-paced environment.
* Part-time contract opportunity working 3 days per week.
* One day per week onsite in London, with flexibility to work remotely for the remainder of the week.
* Immediate requirement

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training. The successful candidate will join on an initial 12-month contract with strong potential for extension.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.