Case Manager - Tenancy and Estates

Job Category : Housing
Location : The Deane House, Somerset Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.15

Tenancy and Estates Case Manager needs to be accessible to our customers and deal with all housing related enquiries from giving initial tenancy advice to managing complex cases, which involve providing comprehensive support to our vulnerable customers to ensure that they sustain their tenancies. All contact with our customers must be recorded accurately on the Open Housing System. The role involves dealing with vulnerable people on a regular basis and you must be experienced.
To oversee the administration and management of social housing properties. With an overall responsibility of between 550 and 750 tenancies.
You will need to ensure that housing policies and procedures are adhered to. This position requires strong interpersonal skills, knowledge of housing laws and regulations and the ability to manage a diverse range of responsibilities.
Knowledge and Experience – Essential

At least 2 years housing management experience in a similar setting with a registered provider.
Good understanding of the social housing; with a strong emphasis in housing management
Knowledge of working within Housing management, tenancy, and estates
Ability to deal with confidential and sensitive matters with a wide range and spectrum of people in varying circumstances.
Experience of dealing with the general public and in particular vulnerable customers Experience of delivery of frontline customer services
Experience of working in an administrative role
Experience of recording and maintaining accurate statistical information

Knowledge and Experience – Desirable

Numerate
Ability to prioritise, manage own workload, and meet deadlines.
Ability to work as part of a team, be flexible, use own initiative and work with limited supervision.
An awareness of the Data Protection Act
An awareness of Health and safety in a social housing setting.
An awareness of welfare benefits and welfare reform
Experience of effectively triaging enquiries and signposting clients where appropriate

Skills
Excellent customer care and people skills and an ability to communicate well both face to face, by email and by telephone.
Accuracy and attention to detail
Good organisational and administrative skills
Good keyboarding / word processing skills
Good IT skills including the use of Microsoft Word, Excel, and Outlook as well as case management systems.