IT Support Apprentice (Optionbox)

Short Description:
Earn while you learn as an IT Support Apprentice with a fast-growing Managed Service Provider in Morley, Leeds. You'll work alongside experienced engineers on real client work from day one, building hands-on IT skills while studying towards a nationally recognised Level 3 ICT qualification — with a genuine permanent role on offer at the end.

Full Description:
Optionbox is a growing Managed Service Provider (MSP — a company that looks after other businesses' IT and technology) based in Morley, Leeds. We look after IT, phones, internet, CCTV and security for businesses across West Yorkshire, and we're known for picking up the phone in under 8 seconds.

As an IT Support Apprentice, you'll earn while you learn. You'll spend most of your time working alongside our experienced engineers, building real-world IT skills with genuine clients — not just classroom exercises. Alongside the day job, you'll work towards a nationally recognised Level 3 qualification in IT.

This is a real job with real responsibility from the outset, in a friendly team where your contribution genuinely matters. You don't need to know everything already — you need the enthusiasm to learn and a willingness to get stuck in.

Duties and Responsibilities
• Answering support calls and emails, and logging tickets in our helpdesk system
• Helping diagnose and resolve IT problems for clients — everything from password resets to network faults
• Accompanying engineers on client site visits to learn hands-on installation and troubleshooting
• Setting up new laptops, PCs, printers and user accounts for clients
• Supporting the team with Microsoft 365 queries (Teams, Outlook, SharePoint and OneDrive)
• Learning to use professional IT tools, including remote monitoring and support platforms
• Keeping records and documentation up to date
• Helping clients feel confident and supported — customer service matters just as much as technical skill

Future Prospects:
Our aim is to offer a permanent role on successful completion of the apprenticeship
Ongoing mentorship from experienced engineers who are invested in your development
Real scope to grow with the business as we expand across West Yorkshire

Training Provided:
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
• Microsoft Certified Azure Fundamentals (AZ-900)
• CompTIA IT Fundamentals+
• Certiport IT Specialist Networking
• Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
• Support Technician
• Maintenance or repair of systems faults
• Support for the roll-out of installation and commission of new systems or upgrades

Skills Required:
• Good communication skills — you'll be speaking with clients every day
• A genuine interest in technology and an aptitude for problem-solving
• Comfortable with everyday computer use (e.g. email, web, basic Microsoft Office)
• Full UK driving licence, or working towards one (access to a vehicle is helpful but not essential initially)

Personal Qualities:
• Enthusiastic about technology and keen to learn
• Organised and reliable — clients are counting on us when something goes wrong
• A positive, can-do attitude and willingness to take on new challenges
• Punctual and trustworthy
Qualifications Required: GCSEs at grade 4/C or above in English and Maths (or equivalent)