Group Invoice Validation Administrator (12 Month FTC) - Nuneaton

We are looking for a self-motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team in Nuneaton on a fixed term contract for 12 months. The role requires a CAN-DO attitude, an ability to learn from any losses and celebrate every win. We are a fast-paced business with plenty of opportunities for growth so if this sounds like you, we'd love to hear from you!

JOB PURPOSE

The role is integral to the organisation as it is responsible for assisting in the validation of processing haulier tickets via multiple platforms to enable us to pay our suppliers and hauliers and subsequently invoice our customers. This role will be responsible for the timely capturing of queries and escalating as required for resolution.

MAIN DUTIES AND RESPONSIBILITIES

The duties are many and varied, but the list below is considered to be the basic requirement:

• Daily validation of haulier invoices from our ticket matching platform to identify data errors.
• Responsible for the capturing of all queries in relation to issues holding haulier invoices for payment, with a keen eye to detail.
• Daily escalation of all queries to the appropriate member of the team to ensure continuous flow of work.
• Adopt the GRS core values in everything you do: Caring, Inspiring, Developing, Can-do, Excelling.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant workplace.

KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQUIRED TO DO THE JOB  

• Communication

Interpersonal and intrapersonal

Clarity and accuracy in sharing information

Active listening and responding appropriately

Demonstrate respect, empathy and professionalism

Use suitable channels, e.g. emails, meetings, calls, reports

• Organisation

Manage time and workload effectively

Reduce errors through orderly processes

• Teamwork

Actively contribute to group tasks and support collective outcomes

Build positive working relationships based on trust, reliability and professionalism

• Problem solving

Apply logical thinking and sound judgement to choose appropriate solutions

Collaborate with colleagues to solve shared or complex challenges

• Dependability

Meet deadlines and communicate early if issues arise

Produce consistent, accurate work with attention to detail

• Positive attitude

Approach tasks with enthusiasm and a willingness to contribute

Stay calm and professional under pressure or when priorities change

Be open to feedback and use it to improve

• Critical thinking

Use facts, data and evidence to evaluate situations and options

Identify patterns of areas of issue and escalate appropriately

• Adaptability

Be open to change in processes, priorities and ways of working

Learn new tools, systems and tasks quickly and apply them effectively

Remain calm and professional when faced with uncertainty or setbacks

• Conflict management

Actively listen to understand different perspectives and underlying needs

Communicate respectfully, using facts and neutral language

Manage emotions and stay professional under pressure

• Emotional intelligence

Show empathy and consider how others may feel in a situation

Handle feedback constructively and respond without defensiveness

Build positive relationships by being supportive, fair and trustworthy

Ability to work on high volume tasks and work to KPI expectations 

BENEFITS

• 35 working hour week.
• 24 Days holiday + Bank Holidays.
• Death In Service Benefit.
• Bonus Scheme.
• Access to GP Line for you and your household.
• Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.