Head of Mortgage Underwriting

About The Role

Contract type:  Permanent

Hours:  Full-time, 35 hours 

Location:  Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary:  Competitive + Car Allowance 

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact  ***email_hidden***  

Lead and inspire our Mortgage Origination, Underwriting and Lending Operations teams, shaping exceptional customer experiences, driving sound lending decisions and delivering operational excellence that supports the Society’s growth and long-term success.

Here’s a taste of what you will be doing as a Head of Mortgage Underwriting at Nottingham Building Society: -

• Shape and deliver the Mortgage Origination and Underwriting strategy, supporting the Society's growth, lending and customer ambitions.

• Lead, motivate and develop high-performing teams, creating a customer and intermediary-focused culture.
• Maintain robust underwriting standards and oversight, ensuring lending decisions are consistent, prudent and compliant.
• Drive operational efficiency, service excellence and continuous improvement across mortgage journeys and processes.
• Use data, customer feedback and performance insights to identify trends, manage risks and improve customer outcomes.
• Lead change initiatives and transformation programmes, embedding new ways of working and enhancing colleague capability.
• Ensure compliance with regulatory requirements, effective risk management and strong governance controls.
• Build strong relationships with internal and external stakeholders, including brokers, solicitors, valuation partners, Credit Risk and Compliance teams.
• Oversee third-party suppliers and outsourced services, ensuring high standards of service and customer delivery.
• Champion operational resilience and business continuity, ensuring the function remains resilient and responsive to change.

  About you: -

  • Extensive experience across mortgage origination, underwriting and portfolio management, including residential, buy-to-let, commercial, self-build and specialist lending.
  • A strong understanding of responsible lending, mortgage operations and customer servicing best practice.
  • In-depth knowledge of relevant regulatory frameworks, including MCOB, FCA requirements and financial crime controls.
  • Proven experience leading high-performing operational teams, driving excellent customer outcomes while developing and coaching colleagues to reach their full potential.
  • Strong analytical skills, with the ability to interpret MI, KPIs and performance data to identify trends, risks and opportunities.
  • Experience of operational resilience, business continuity, risk management and incident recovery within a regulated environment.
  • A track record of delivering change, transformation and continuous improvement initiatives.
  • Outstanding stakeholder management skills, with the ability to influence and build credibility with senior leaders, regulators, industry bodies and external partners.
  • Excellent communication and leadership skills, with the confidence to navigate complex challenges, lead through change and make sound decisions in high-pressure situations.

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Car Allowance, Bupa Healthcare, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.

• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.

• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.

• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.

• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.

• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us: -

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

  We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.