Scheduler (Operations/Planning)

At Home Instead West Lothian, we believe that outstanding home care is built on consistency, trust, and relationships.

As our Scheduler , you will play a key role in making that happen – ensuring we continue to deliver the continuity and relationship-led care that we are renowned for.

We are proud to have been named a Top 20 Home Care Provider in Scotland for the last 4 years running, and we are looking for someone who wants to be part of a highly regarded local team and play a key role in supporting our next stage of growth.

This is a full-time, office-based role, working as part of our collaborative office team in Livingston.

Job Description

What We Offer

• Competitive salary of £30,000 - £35,000 (DOE)
• Performance-related bonuses
• High-street discounts
• Health & Wellbeing Programme
• Discounted gym membership
• Referral programme
• Company pension
• Ongoing development and progression opportunities
• Working as part of a supportive and collaborative office team

Key Responsibilities

• Take ownership of creating, managing, and continuously improving schedules across the service
• Ensure efficient allocation of Care Professionals to meet client needs
• Proactively manage changes, cancellations, and service demands
• Plan ahead to anticipate capacity gaps and work with recruitment to address them
• Maintain continuity and consistency of care wherever possible
• Monitor scheduling performance, analyse operational data and identify opportunities for continuous improvement
• Use operational data and reporting to support effective decision making and future planning
• Act as a central point of coordination between teams
• Support the business in balancing client demand with staff availability
• Maintain accurate and up-to-date records within the scheduling system
• Contribute to improving processes as the business continues to grow

Qualifications

What We’re Looking For

• Experience managing complex schedules in a fast-paced environment such as care, logistics, transport, workforce planning, or operations
• Strong organisational and prioritisation skills
• Strong analytical skills with the ability to use information and data to solve problems and support decision making
• Confidence in making decisions, taking ownership and balancing competing priorities
• Excellent communication skills
• A proactive, problem-solving mindset
• High attention to detail
• Ability to remain calm and effective under pressure
• Comfortable working with systems, data, and scheduling software

Alternative roles with similar transferable skills may include: Workforce Planner / Resource Planner / Care Coordinator / Logistics Coordinator / Operations

Additional Information

Why This Role Is Different

You’re not just managing schedules - you’re helping to:

• Deliver consistent, high-quality care
• Support Care Professionals
• Maintain strong client relationships
• Help drive continuous improvement across our scheduling operation
• Shape how a growing service operates

This is a role where your work makes a real difference in your local community and where you'll have genuine ownership and the opportunity to influence how our service continues to develop.

Apply Now

If you’re an experienced Scheduler, Resource Planner, Workforce Planner, Logistics Coordinator, or Operations Planner (or similar) looking for a role with ownership and purpose - we’d love to hear from you.