Customer Service Administrator

Customer Service Administrator

Pertemps are currently recruiting for multiple Customer Service Administrators to join a leading logistics company at their Head Office in Chineham, Basingstoke.

This is a temporary, ongoing assignment running until the end of the year, offering an excellent opportunity to join a well-established logistics business.

Working Hours:

You will be working one of the following shifts:

• 5:00am – 1:30pm

• 6:00am – 2:30pm

• 1:30pm – 10:00pm

Please note that you will also be required to work four evening shifts from 6:00pm – 1:00am between 20th and 23rd December.

Responsibilities as a Customer Service Administrator:

• Answering incoming telephone calls and responding to emails.

• Logging customer queries accurately onto the company's CRM system.

• Managing live issues and investigating discrepancies.

• Completing KPI trackers and performance reports.

• Collating information and updating internal business systems.

• Liaising with internal teams to chase and resolve outstanding queries.

• Building and maintaining strong working relationships with depots and customers.

Requirements for this position:

• Previous experience in a customer-facing role.

• Confident communicating over the telephone.

• Strong analytical and problem-solving skills.

• Good working knowledge of Microsoft Office packages.

• Excellent communication and organisational skills.

• A proactive approach with the ability to work in a fast-paced environment.

The Role:

• £12.71 per hour.

• Choice of shift patterns as outlined above.

• Four additional evening shifts from 20th – 23rd December (6:00pm – 1:00am).

• Temporary, ongoing assignment until the end of the year.

• Opportunity to work for a leading logistics company.

If you are interested in this Customer Service Administrator position, please apply below with your up-to-date CV or contact Charlotte at the Pertemps Basingstoke branch for further information.