Support Secretary to General Surgery

We are looking to appoint a Support Medical Secretary within our General Surgery team at The Royal Shrewsbury Hospital.

The successful candidate will be a pivotal part of the secretarial team, providing an efficient and comprehensive support service at our Royal Shrewsbury Hospital site working closely with our Gastroenterology and Breast teams using effective prioritisation skills to ensure deadlines and targets are met.

It is essential that the post holder exercises initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times. The post holder will be fully conversant with all Microsoft applications, word processing, Microsoft publisher, producing presentations using PowerPoint, maintaining databases on Excel and Access.

• This job is about helping a busy medical team by doing important office work. You will type letters and notes using a computer, sometimes by listening to recordings.
• You will answer phone calls and help patients who may be worried or upset.
• You will help keep patient records safe, tidy, and easy to find.
• You will work with other teams and make sure messages and tasks are shared properly.
• You will help keep the office running smoothly and support your team when needed.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

For further details / informal visits contact: Name: Arifa Khan Job title: Medical Secretary Supervisor Email address: ***email_hidden*** Telephone number: View phone number on uk.workus.org

Ext 1532