Andras Hotels - Placement Student - 1 Year

About us:

Andras Hotels is Northern Ireland’s largest hotel group with ten hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Earn a wage and have regular contact with your programme mentor to ensure your personal placement plan is delivering results for both you and the business. This programme immerses you in the world of hotel operations where you will experience the industry from the ground up, gaining valuable training and experience in several departments. Develop your business skills and fulfil your course requirements with a live business improvement project to be based on a real business scenario, impressing your tutors and Andras Hotels senior management with a presentation of your findings. Build on your experience while continuing to work part time throughout your final year.

Opportunities to work in our international brands – IHG, ACCOR and Hilton

· Adagio Aparthotel Belfast

· Andras House, Belfast

· Crowne Plaza, Shawsbridge

· Holiday Inn, Belfast City Centre

· Holiday Inn Express Belfast

· IBIS Budget, Belfast

· IBIS City Centre, Belfast

· Bank Apartments and Safehouse Café, Portrush

· The Marcus Portrush, Tapestry Collection by Hilton

In the following departments:

· Estates

· Front Office

· Food & Beverage

· Events Sales

· Assistant to the General Manager – (Bank Apartments and Safehouse Café)

What we offer:

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Discount at Puregym
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About The Role

Role 1: Front Office

· Be the warm welcome that kicks off a memorable guest experience

· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

· Handle cash and credit transactions

· Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control

· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

· Take pride in your appearance and place as a brand ambassador

· Always know what events and activities are on the day’s schedule

· Jump into other ad-hoc duties when your colleagues need your help.

Role 2: Food & Beverage

· Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest

· Own your Workstation – keep on top of supplies and equipment, and minimise waste

· Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents

· Help create a safe space by following our safety procedures and wearing necessary protective equipment

· Be cleaner than clean – meet or exceed local cleanliness and hygiene laws

· Help with washing up and other kitchen duties when needed

· Give guests a better experience by helping with any queries or advice

· Wear your uniform with pride

· Take on other ad-hoc duties when the whole team needs to pull together.

Role 3: Event Sales

· Achieve individual and departmental targets and objectives

· Be knowledgeable of the facilities and services offered by the Crowne Plaza and to act as an ambassador at all times in terms of appearance, behaviour and professionalism.

· Meet account & financial targets.

· Ensure that all enquiries are accurately entered into company systems in line with set standards and that company policy on credit checking and payment procedures is adhered to.

· Deal with sales enquiries for the Crowne Plaza Conference and Banqueting Rooms and the reservation enquiries within the required response times, provide accurate & personalised response to meetings and events enquiries.

· Prepare quotations, contracts and function sheets ensuring they are completed to the required standard and signed by the relevant parties.

· Negotiate pricing to achieve maximum revenue figures and to be aware of business patterns.

· Attend regular Sales meetings and be able to communicate a snapshot of active enquiries and their status.

· Effectively liaise with Conference & Banqueting team and Reception for the meeting set-ups by ensuring that communication is optimum as to avoid any operational issues.

· Receive and convert incoming enquiries to achieve targets and maximise revenue.

· Participate in hotel promotional activities.

· Ensure the complete administration and execution of all planned events.

· Build strong relationships with customers to fully understand their needs.

· Focus on a consistently executed up-selling approach & seek opportunities to increase sales and conversions within the Team.

· Actively participate in any training and personnel exercises designed to improve standards and performance levels

· Perform other duties as assigned by the Director of Sales

· Assist in operations / Events when required

· Participate in all training as requested

Role 4: Assistant to the General Manager – Bank Apartments and Safehouse Cafe

· Develop your teamwork skills and contribute to an efficient and effective team.

· Take a hands-on approach to helping develop the team

· Lead by example.

· Embrace the spirit of camaraderie during unexpected moments, as we come together as to conquer any challenge that arises.

· Help the team reach financial targets

· Embrace versatility by lending a hand with various other duties as assigned, and work in other departments, if need be, showcasing your adaptability and commitment to our shared success.

· Prepare meals into a visual masterpiece and a flavour sensation that delights every taste bud transforming our high standards into unforgettable experiences for our treasured guests.

· Crafting drinks that tantalise the taste buds of our guests.

· Take ownership of your workstation, ensuring it is fully stocked with supplies while keeping waste to a minimum, showcasing your commitment to sustainability.

· Go the extra mile by assisting guests with any queries or providing expert advice, ensuring they have a truly exceptional experience that leaves them wanting more.

· Embark on a continuous learning journey, attending all relevant departmental, apartments and company training, empowering yourself to flourish in this thrilling adventure.

· Manage reservations for Bank Apartments and handle guest enquiries

· Assist in administrative duties relating to Bank Apartments and Safehouse Café Bar

· Safety is paramount and you will be a vigilant guardian of safety by promptly reporting any unsafe equipment, low supplies, or safety incidents to your manager, fostering a secure environment for all.

· Embrace our safety procedures and don the necessary protective equipment, creating a safe haven for both guests and team members alike.

· Recognising the importance of cleanliness and hygiene you will adhere to all cleanliness and hygiene procedures ensuring that the Safehouse Café Bar is always sparkling, and our kitchen is cleaned to the highest standard.

Role 5: Estates

· Handle scheduled and unplanned maintenance requirements for the hotels and property portfolio from listing the ticket, obtaining quotes from contractors and ensuring prompt and complete resolution of the issue,

· Dealing with repair requests based on priority with the aim to be capable of prioritising these requests on your own.

· Complete administrative tasks with the estates department and with property management and tenant liaison.

· Dealing with issues with systems and equipment and escalate to Line Manager when required

· Complete Service Charge Budgets and Reconciliations for Commercial properties

· Scheduling of fire & lift safety service visits and other systems.

· Assist the Estates team and hotels with Preventative Planned Maintenance schedules as required and create user documents as a reference.

· Be involved in minor but exciting projects across the group.

· To work collaboratively across teams and perform other tasks and duties as requested by management.

· Liaise with Line Manager to ensure procedures are correct and policies complied with

What we need from you:

We are looking for engaging and enthusiastic students from Higher or Further Education with the ability to work well with fellow colleagues who are seeking an exciting placement programme in hospitality.

This is an opportunity to develop your skills and knowledge of the variety of the hospitality industry through the eyes of Belfast’s largest hotel group. The ideal candidate will meet the following criteria:

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

· Teamwork – work cooperatively and effectively with others

· Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues

· Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups

· Integrity – honest, respectful, and accountable

Required Criteria

• A passion for the Hospitality, Leisure and Tourism sectors
• Studying for a Degree or Further Level Qualification in Hospitality, Leisure, Tourism, Culinary or Accounts/Business
• A high level of drive and energy
• Good communication and organisational skills.

Desired Criteria

• Experience working in hospitality.

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

£12.20 per hour