National Recovery Frameworks and Quality Manager

Could you help shape recovery services that make a lasting difference for serving personnel and veterans? RBL's Recovery Services support members of the Armed Forces community as they recover from physical and psychological injury. Through sport, art, wellbeing activities and tailored recovery pathways, we help people build confidence, develop skills and move forward. We are looking for a National Recovery Frameworks and Quality Manager to bring consistency, clarity and evidence-led thinking to our Recovery Services programmes. Working closely with the Recovery Services Senior Leadership Team, you will ensure our programmes are well designed, delivered consistently and able to demonstrate the difference they make. You will develop practical frameworks, quality approaches and evaluation methods that teams can apply in their day-to-day work. This includes creating a recovery framework, quality assurance model, competency framework, evaluation approach and clear governance processes that support effective delivery across Recovery Services. Drawing on evidence, insight and best practice, you will create practical tools that enable colleagues to deliver high-quality, consistent services. You will use data and feedback to identify what is working well, where improvements can be made and how our support continues to meet the evolving needs of the Armed Forces community.

This is an exciting opportunity to influence Recovery Services nationally and embed lasting approaches that strengthen the quality, consistency and impact of our work. Previous experience of designing and leading on structured programmes within health and social care, military/veteran or similar services is essential for this role.

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten. As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required. We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

The role is 12 month fixed term contract based at Lilleshall, Shropshire, with flexible working options available where suitable. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Employee benefits include -

• 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!