Counter Manager - H Beauty

Why Join Us?

A L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with guests in a beautiful environment where your growth and development are truly nurtured.

You Are

• You are more than a Counter Manager , you are a supporting anchor for the brand, a crafter of meaningful connections with customers and guests

• A guest-centric professional who brings warmth, elegance, and authenticity to every interaction.

• A commercial thinker who understands the power of storytelling and personalized service

• A curious learner who embraces feedback and seeks growth through shared success.

• A sustainability advocate who integrates our values into every guest experience and operational task.

What You’ll Do

Own your business

• Take full accountability for overall counter performance, ensuring targets are consistently achieved or exceeded

• Analyse sales data to identify trends, opportunities, and actions to drive growth

• Develop plans to increase footfall, retention, and average transaction value (ATV)

• Maximise every client interaction to support overall counter success

Support and develop the team

• Support in delivering excellent client experiences and product knowledge

• Contribute to performance conversations and highlight development opportunities

• Encourage ongoing learning through knowledge sharing and training support

• Foster a positive, collaborative, and inclusive team environment

• Support the smooth day-to-day running of the counter, including rota contribution where needed

Deliver service excellence

• Support the delivery of high-quality, results-driven service led experiences

• Maintain exceptional standards of hygiene, professionalism, and compliance

• Champion a seamless client journey from booking to follow-up

• Monitor feedback and performance metrics to support continuous improvement

• Collaborate with cross-functional teams to ensure consistent service delivery

Build and nurture relationships

• Deliver personalised consultations and exceptional service experiences

• Build strong client relationships through follow-ups and tailored skincare advice

• Support in-store events and activations to attract and engage clients

• Develop strong working relationships with retail partners and store teams

• Represent L’Occitane en Provence with professionalism, building trust with clients and colleagues

• Collaborate with internal teams to support brand initiatives and commercial success

Drive counter and brand excellence

• Maintain high standards of merchandising, presentation, and hygiene

• Support stock management, audits, and accurate product handling

• Contribute to promotional activity and in-store events to drive brand awareness

• Ensure compliance with L’Occitane en Provence and partner brand standard

What We Offer You!*

• Discretionary Company Bonus scheme

• Contribution Pension Scheme

• Holiday Allowance – above statutory

• Flexible Bank Holidays

• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year

• Hybrid working for Office based staff– 3 days in the office

• Work from Anywhere Policy – up to 4 weeks a year

• Volunteering 1 Day

• Half day leave for Birthday

• One day’s holiday for Newly Weds

• Discount Scheme

• Product allocation

• Company benefits platform

• Cycle to work scheme through Reward Gateway

• Travel Loan through Reward Gateway

• Subsidised health & wellbeing plan

• Long service awards

*Please note some eligibility criteria may apply

Our Diversity, Equity & Inclusion Engagements:

L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.