Administration Lead

Job overview

The Oncology clinic admin team are seeking a well organised and motivated individual to join us as an Administration Lead. To provide a comprehensive administrative service to clinical members within the specialty, including coordinating clinic preparation, producing documents and dealing with patient and GP queries and concerns in a sympathetic and constructive manner.

Main duties of the job

Provide comprehensive support to speciality clinical teams including Lead clinical nurse specialists (CNS) with diary management, coordinating and arranging meetings.

To manage band 3 Administration Assistants, adhering to the trust HR policies where required. 

Carry out a range of complex administrative tasks specific to work area.

Check and update patient information on the Trust’s medical records system (EPIC).

Ensure appointments and transport requests are made when required.

Ensure new referrals are processed in line with Trust policy.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

This vacancy will close at midnight on the 20th September 2026. 

Interviews are due to be held on the 1st October 2026. 

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. 

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria

Educated to A Level or Level 3 Business Admin/IT qualification or equivalent experience including - English GCSE pass at Grade 4 or above - Maths GCSE pass at Grade 4 or above.

Desirable criteria

Team Leader/Management qualification.

Medical Terminology Certificate or equivalent.

Experience

Essential criteria

Experience of administrative work.

Prioritising, planning and organising own tasks.

Working within guidelines and developing administrative processes.

Customer service and dealing with enquiries in difficult situations.

Data entry and producing reports.

Experience of IT packages – Microsoft Office.

Secretarial and/or administrative including diary management, coordinating and arranging meetings, minute taking and developing templates.

Allocate and monitor work of others.

Desirable criteria

Familiarity with Epic computer system.

Previous experience of working in the NHS.

Knowledge

Essential criteria

Understanding confidentiality and data protection.

Understanding of customer services.

Office procedures.

Desirable criteria

Knowledge of Trust information systems.

Skills

Essential criteria

Ability to work as part of a team.

Excellent communication skills including telephone, e-mail and face to face.

Ability to organise and manage own timekeeping to schedule and deadlines.

Ability to adapt to change.

Ability to work under pressure.

Ability to store and safeguard confidential documents, both electronic and hard copy.

Ability to show attention to detail and accuracy.

Willing to take on and learn new skills.

Good organisation skills.

Ability to use own initiative and work autonomously.

Additional Requirements

Essential criteria

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together - Safe, Kind, Excellent.

Demonstrate an understanding of Trust behaviour and values.

Employer certification / accreditation badges

Documents to download

Further details / informal visits contact

Name

Amal Tom

Job title

Clinic Coordinator

Email address

View email address on careers.cuh.nhs.uk

Telephone number

View phone number on careers.cuh.nhs.uk