Customer Service Representative

Location: Hybrid in Southampton

Salary: £26,000

An exciting opportunity to join one of the UKs largest independent Insurance Brokers as Customer Service Representative. We are looking for someone who will support other colleagues in the team and work alongside clients ensuring high service levels are always delivered.

Our Customer Service Representative are part of the first point of contact for all client and provider queries and issues as they arise and you will have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

What you will do as an Customer Service Representative:

This is an overview and not an exhaustive list of responsibilities. Collaborating with your head of area you will develop your own objectives, focusing on the following and more:

• Provide office-based support for your assigned International Sales Consultant and the International team.

• Support the day to day running of the client portfolio, including all client and provider interactions.

• Setting up and supporting actions for policy renewals.

• Develop, maintain and cultivate a constructive and professional relationship with Sales Consultant, Clients and Insurers at all levels.

• Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.

• Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.

• Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material

• Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and always ensure accuracy and assist with the analysis of data as required.

• To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change

• Prepare template client reports as requested by the Sales Consultant.

• Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.

• Ensure that client records and in house system is always kept up to date including new business, retention and financial information.

• Support Sales Consultants with new business opportunities, ensuring a first class, first impression to the client.

What we are looking for in our next Customer Service Representative:

• Professional client focused approach

• Strong personable telephone manner

• Analytical and good judgement

• Exceptional effective verbal and written communication skills

• Well organised and can respond well under pressure and meeting deadlines

• Working well as part of a team as well as being able to work for periods using own initiative

• Experienced in using Microsoft Office Programs

• Efficient and Reliable

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB #LI-NW1 #LI-Hybrid

INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. 

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.