Retail Team Member

THE BAMFORD COLLECTION IS A GROUP   OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING   AND NURTURING PEOPLE AND PLANET.  

ABOUT THE ROLE

As a Retail Team Member at Daylesford Organic, Brompton Cross you will be part of a beautifully curated organic store offering fresh produce delivered daily from our farm, alongside a welcoming café serving seasonal dishes and food to go.

Working on the retail floor, you will play a key role in delivering an exceptional customer experience, sharing your knowledge of our organic products and supporting the smooth day-to-day running of the store. Through thoughtful service and attention to detail, you’ll help bring Daylesford’s commitment to quality, sustainability and conscious living to life for every customer.

SALARY: £13.15 per hour plus tronc and paid weekly.

HOURS: 32 hours hours a week including weekends.

RESPONSIBILITIES

• Deliver genuine, attentive customer service, welcoming customers, sharing product knowledge and offering thoughtful recommendations to create a memorable customer experience.

• Maintain beautifully presented retail spaces, ensuring shelves, displays and back-of-house areas meet the highest standards of cleanliness, safety and organisation.

• Replenish stock and manage product rotation, ensuring availability, freshness and quality at all times.

• Confidently operate tills and process transactions accurately, including payments, returns and exchanges, in line with cash handling procedures.

• Support visual merchandising through seasonal displays, promotions and storytelling that bring our products and brand values to life.

• Live and breathe our purpose by supporting positive social and environmental change, contributing to our journey as a certified B Corp.

• Inspire customers, suppliers and colleagues to live and work more consciously, helping create a lasting, positive impact.

SKILLS & EXPERIENCE REQUIRED

• A genuine passion for food, organic produce, sustainability and the Daylesford Organic ethos .

• Previous experience in retail, hospitality or customer-facing roles would be advantageous.

• A strong commitment to delivering exceptional customer service and an elevated guest experience .

• Excellent communication and interpersonal skills , with the ability to confidently engage with customers.

• Good spoken English and a professional, presentable appearance reflecting the Daylesford brand.

• A positive, friendly and team-focused attitude , with the ability to work collaboratively in a busy environment.

• Strong attention to detail , particularly when handling fresh produce, stock presentation and merchandising.

• Comfortable operating tills and handling transactions accurately.

• A proactive and flexible approach, with a willingness to support across different areas of the farm shop when required.

• An interest in artisan food, seasonal produce and quality retail products , with a willingness to learn about product provenance.

• Ability to remain calm and organised during busy trading periods .

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day one.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.
  Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.