Technical Product Manager

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

Why you will love this opportunity as Technical Product Manager at Civica 

As a Technical Product Manager, you will be responsible for equipping your team with detailed technical requirements through a product backlog to build high-quality products, delivering to our product roadmaps that align to Civica’s strategic goals. 

Collaborating with cross-functional teams, you will take complex business problems and break them into simple, elegant and highly effective user stories, ensuring the end product aligns with the company’s mission and vision of becoming a global GovTech champion. 

Requirements

You will play a key role in shaping and delivering Civica’s next generation of cloud-based, AI-enabled solutions across our Library solution. This is a Global product that supports over 2000 schools, libraries, and public sector organisations and 8000 sites across the UK, Ireland, APAC and North America to operate more efficiently, improve engagement, and deliver better outcomes for citizens. 

Working at the intersection of product, engineering, and data, you will help define how AI is practically applied, focusing on real-world use cases such as workflow automation, decision support, and user experience enhancement. You will ensure solutions are human-led, trustworthy, and aligned with Civica’s commitment to responsible AI. 

This is an opportunity to contribute to scalable, secure, and high-impact products used globally, while helping drive innovation in GovTech. 

What you will do to be successful in this role

Key responsibilities 

• Hands-on experience delivering AI-powered product features and working within squads that leverage AI-assisted development (e.g. LLM tooling, code generation, and automation) to enhance engineering productivity 

• Strong AI fluency, including understanding of machine learning, generative AI, LLMs, and data-driven product design 

• Experience collaborating with engineering teams building AI/ML-powered solutions 

• Solid grasp of core AI concepts, including model training, evaluation, accuracy, bias, and limitations 

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards 

• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria 

• Participating in team ceremonies, such as sprint planning, daily stand-ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities 

• Triaging and resolving product-related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations 

• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery 

• Together with the Product Manager, make trade-off decisions when faced with conflicting priorities, resource constraints, or technical limitations 

• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development 

• Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement 

• Support a strong culture of knowledge sharing and product decision and design documentation 

Requirements: 

• Demonstrated experience as a Technical Product Manager, working in a modern software or product organisation 

• Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria 

• Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility 

• Competency to participate in technical discussions, code reviews, and architecture decisions 

• Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value 

• Strong analytical skills to collect, analyse, and interpret data to inform product decisions 

• Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success 

• Flexible to adapt to changing market conditions, customer needs, and business priorities 

• Strong problem-solving skills to overcome technical, business, and customer challenges 

• Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams 

• Understanding of programming concepts, including data structures, algorithms, and software design patterns 

• Knowledge of technical architecture, including system design, scalability, and performance optimisation 

• Strong experience delivering scalable integrations using APIs, webhooks, and data exchange patterns to connect products within a broader ecosystem 

We Want You to Bring Your Whole Self to Work 

 
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why You'll Love Working with Us 

 
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

 
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance 

 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
 Days of Difference – Up to 3 extra days off for volunteering. 

Financial Well-being & Security 

 Pension Contributions – 5% employer match to support your future. 
 Income Protection – Up to 75% salary cover for long-term illness. 
 Life Assurance – 4x salary tax-free lump sum. 
 Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks 

 Private Medical Insurance – Fast access to private healthcare. 
 Health Cash Plan – Claim back physio, therapies & more. 
 Dental Insurance – Cover for routine & emergency care. 
 Affinity Groups – Join employee-led communities. 
 Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.