Customer Support Advisor

Job Title: Customer Support Advisor x3

Location: Woolston, Warrington (WA1 4PN)

Salary: £28,755 per annum

Shifts:   Monday- Friday 40 hrs & 20 hrs (Full and part-time hours available)

Contract:             Permanent & 6 month FTC.

UPON SUCCESSFUL COMPLETEION OF PROBABTION, THIS ROLE WILL THEN BECOME A HYBRID POSITION.

We are currently recruiting for experienced Customer Support Advisors for our who is the world’s number one manufacturer of materials handling equipment providing quality sales and service across the UK.

You will be providing first line support for customers. As a Customer Support Advisor, you will provide overall support and will focus on the following;

As Customer Support Advisor your duties will be;

• Handling incoming phone and emails requests for their current customer base. 

• Assisting with orders and maintaining customer communication during the order process.

• Liaising with the finance team to support any invoice queries.

• High-quality administration support to internal departments and customers.

• Respond efficiently to all customer enquiries.

• Update customer and supplier portals and monitor activity.

• Update activity reports as required.

• Provide quotations to customers as required.

The successful Customer Support Advisor will have the following skills;

• Ideally someone who has worked in a similar role previously.

• High-quality administration skills.

• Credit Control experience would be preferable, however, not essential.

• SAP experience would be advantageous.

• Excellent written and verbal communication skills.

• Excellent time management skills and ability to react quickly to requests.

• Excellent Microsoft Office skills including MS Word, Excel, and Outlook.

• Ability to follow company health and safety procedures.

Company Benefits;

• Competitive salary.

• 2 days per week remote working upon completion of probation.

• Company sick pay.

• Free eye tests and flu jabs.

• Rewards which include discounts at major shops, gym memberships and family days out.

• Free car parking and vending machines on site.

• You will be provided with industry leading technical training to ensure you have the knowledge and all the tools to do your job. 

• Opportunities to progress your career and develop your skills.