Senior AV Technician

Role:  Senior AV Technician

Contract Type:  Full-time, Permanent

Location:  London

Hours : Shifts will fall between 07.30 am and 21.30 pm, so candidates must be able to reach central London for these times

Salary : Excellent salary (dependent on experience), plus bonus and company benefits

One of our most high profile clients, based in an iconic building in central London are expanding their AV team.

This site has a lot of prestige, and we are looking for ambitious individuals wanting to grow their AV experience, so we are seeking a highly proactive individual with a grasp of AV/VC technologies.

Presenting oneself professionally is essential, coupled with a positive, solution-based approach. This person should readily take responsibility for system ownership and upkeep while consistently seeking to surpass expectations.

Key responsibilities:

• Act as a technical resource and point of escalation when troubleshooting issues

• Respond to and manage client escalations effectively

• Plan and carry out logistics relating to deliveries, removals, and relocations

• Daily room checks

• Fault finding of audio visual and video conferencing systems

• Running AV events, including pre-event testing of audio, wireless microphone battery levels, etc

• Be the primary contact for event coordination

• Liaising with clients for large events to understand their requirements

• Attending pre-production meetings required for any scheduled special events

• Primary support to operate global production events

• Own the event experiences for the meeting host and attendees

• Video/audio conference set-up and support

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify

Skills and experience:

• Willing and capable of undertaking/passing security screening (BPSS & SC) is essential

• Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google

• Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc

• Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron

• Experienced in delivering support services to large corporate customers

• Excellent people's skills

• Excellent verbal and written communication skills.

• Excellent organisational and time management skills. The nature of this role involves last minute requests and as such, flexibility is a key attribute.

• Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels.

• Professional in appearance and attitude.

• Willing to undertake security screening (BPSS & SC)

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.