Patient Services Team Leader

To be responsible for the leadership of the Patient Services Team Members. Duties will include a wide range of administrative and front-line duties to support the multidisciplinary team and provide outstanding service to our patients. To also include ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Practice Manager when necessary.The following are the core responsibilities of the Patient Services Team Leader. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. This role is an on the job role and will often require you to carry out patient services team duties as per the job description, the listed duties below is an addition to the Patient services team job description. To lead the patient services team, ensuring maximum effort from all members. To co-ordinate with all departments. To work in a constructive manner with all the teams within the surgery. To be the patient services team point of contact for the rest of the Practice Team. To act as a focal point of communication for the patient services team. To be involved with patient services team supervisions and appraisals. To ensure patient services team training matrix is kept up to date. Assistance in the recruitment of patient service team members. Organise regular team debriefs and team meetings. Attend nurse meetings and clinical meetings. Keep patient service team policies and procedures up to date and file accordingly. Liaise with Practice manager when advice is required. To assist with on boarding process of all new patient services team members to agreed standards. Ensure adequate staffing levels via the rota in line with agreed policy. Deal with more complex enquiries from patients and deal with complaints on a first line basis to prevent them escalating where possible. Continually assess and evaluate systems, recommending changes and improvements to the Practice manager as appropriate. To have a thorough knowledge of all practice procedures Ensure building security have thorough knowledge of doors/windows/alarm systems and procedures. Have a proactive approach to new systems or changes within the practice. Ensure an effective and efficient service is provided to patients and any other visitors to the practice. Ensuring that all public areas, reception area, waiting room areas and consulting rooms are stocked and are kept tidy and safe at all times. To be aware of confidentiality at all times; ensuring only the relevant and correct information is given to patients and outside agencies such as secondary care, police and carers etc. Attend meetings and undertake further training as agreed. Such meetings and training may be outside the normal working hours of the post holder. Attending PPG meetings Providing holiday and sickness cover for colleagues as requested. Any other duties appropriate to the post as delegated by the management team/partners. Ability to work at either of the practices two sites and move between them at short notice. The above list of duties is not exhaustive and may be subject to change as deemed necessary to facilitate the smooth running of the practice and reflect the changing work practices within general practice.