Customer Advisor - Insurance
Are you a confident communicator who thrives in a professional office or call handling environment? Looking to build a long term career with a respected name in the insurance market? This is your chance to join a leading brand that invests heavily in its people, its culture, and your future.
The Opportunity
As a Customer Advisor, you'll be the first point of contact for brokers - providing clear, friendly and knowledgeable support across a range of insurance products. You don't need prior insurance experience; full training will be provided. What matters is your ability to deliver exceptional service, stay organised, and communicate with confidence.
This is a fantastic role for someone who enjoys problem solving, building rapport, and working in a fast paced but supportive team environment.
What You'll Be Doing
• Handling inbound and outbound customer enquiries by phone and email
• Providing accurate information on insurance products, policies and processes
• Supporting brokers with renewals, amendments and general queries
• Updating internal systems with clear and accurate notes
• Working collaboratively with colleagues to deliver a seamless customer experience
• Ensuring all interactions meet regulatory and compliance standards (full training given)
What We're Looking For
• Experience in an office based customer service or call handling role
• Strong communication skills and a natural ability to build rapport over the phone
• Confidence using computer systems and managing multiple tasks
• Any experience in Insurance or regulated financial sectors would be a distinct advantage
• A positive, solutions focused approach
• Willingness to learn and develop new skills within insurance
• Reliability, professionalism and a genuine desire to help customers
What's In It for You
• Comprehensive training programme covering insurance fundamentals
• Clear progression pathways within a major insurance brand
• Competitive salary and benefits package
• Supportive team culture with ongoing coaching
• Hybrid working options once fully trained
Apply now for immediate consideration. Positions to start in April 2026
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