Casual Matchday Hospitality Room Manager - Newcastle United Football Club

We’re experience makers.

And food fanatics. And we’re hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.

Because at Sodexo Live! We’re so much more.

Be part of something greater.

This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.

With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We are looking for customer focused individuals, who want to be a part of something greater.

If this is you, apply to join our team now.

• Oversee the smooth operation of assigned hospitality rooms on matchdays and event days, ensuring a premium guest experience
• Lead and coordinate hospitality staff, ensuring clear communication, task allocation, and high service standards
• Ensure rooms are fully set up before guest arrival, including layout, table settings, stock, and presentation standards
• Welcome and liaise with guests, providing a professional and attentive point of contact throughout the event
• Monitor food and beverage service to ensure timely delivery, correct presentation, and guest satisfaction
• Work closely with kitchen, bar, and front-of-house teams to ensure seamless coordination of service
• Manage room flow, seating arrangements, and service timing in line with hospitality schedules
• Handle guest enquiries, requests, and complaints promptly and professionally
• Ensure all health & safety, food hygiene, allergen, and licensing regulations are followed at all times
• Oversee stock levels within hospitality rooms and request replenishment as needed
• Maintain cleanliness, organisation, and presentation standards throughout service
• Supervise till operations and ensure accurate billing procedures where applicable
• Support staff performance during service, providing guidance and on-the-spot problem solving
• Complete opening and closing duties, including setup checks, breakdown, and end-of-day reporting
• Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment

• Previous experience in hospitality supervision, room management, events, or premium food and beverage service
• Strong leadership skills with the ability to coordinate and motivate a team in a fast-paced environment
• Excellent customer service skills with confidence interacting with VIP, corporate, and hospitality guests
• Calm, professional, and solution-focused when handling pressure, complaints, or last-minute changes
• Strong organisational skills with the ability to manage multiple priorities during busy matchday operations
• Good understanding of food and beverage service standards, including fine dining or premium hospitality expectations
• Confident communicator, able to liaise effectively with kitchen, bar, and front-of-house teams
• High attention to detail with a strong focus on presentation, timing, and service quality
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
• Proactive, hands-on approach with the ability to step in and support service where needed
• Experience managing guest relations and ensuring high levels of customer satisfaction
• Good knowledge of food hygiene, health & safety, allergen awareness, and licensing compliance
• Comfortable handling basic financial processes such as billing, tills, or stock reconciliation
• Able to work efficiently in a physically demanding, high-pressure stadium environment

Sodexo Live!

We’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.

At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.

We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.


After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more.

Be part of something greater

Why choose Sodexo Live! –

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Other venues in the UK include, Fulham FC, Edinburgh Zoo and Ascot Racecourse.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.