Account Manager

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world’s largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job Title

Account Manager

Reporting of the role

This role reports to a Senior Account Manager.

Overview of the job

We’re looking for an Account Manager to join our UK Client Services team, delivering best-in-class creator marketing campaigns for some of the world’s leading brands, media agencies, and platforms.

You’ll take ownership of campaigns from brief through to delivery and reporting, with a particular focus on branded content campaigns in partnership with platforms including TikTok and Meta. You’ll be at the centre of campaign delivery - managing creators, timelines, client communication, content and reporting - while working closely with your Senior Account Manager to build strong client relationships and drive account growth and retention.

This is a hands-on role for someone who thrives in a fast-paced environment, is highly organised, and knows how to keep multiple campaigns, creators and stakeholders moving in the right direction.

3 best things about the job

• End-to-end campaign ownership: You’ll have real ownership of creator campaigns from sourcing and contracting through to content, go-live and post-campaign analysis.

• Work at the heart of creator marketing: You’ll work across major social platforms including TikTok and Instagram, building relationships with creators and delivering campaigns alongside leading brands and platform partners.

• Client exposure and progression: You’ll work closely with Senior Account Managers and clients, developing your strategic and commercial skills while taking increasing ownership of client relationships and campaign decisions.

Measures of success

• Exceptional campaign delivery: Campaigns are delivered on time, on brief and to a consistently high standard, with creators, clients and internal teams clear on milestones and expectations.

• Strong client relationships: You become a trusted day-to-day partner to clients through proactive communication, strong organisation and solutions-focused thinking.

• Insight-led reporting: Post-campaign analysis goes beyond reporting the numbers, translating campaign performance into meaningful insights and actionable recommendations for future activity.

• Creator relationships: You build and maintain a strong network of creators and talent partners, managing negotiations, contracts and communications effectively.

Roles & Responsibilities

• Own campaign delivery: Lead the day-to-day management of creator and branded content campaigns across key social platforms, particularly TikTok and Instagram.

• Manage the end-to-end creator process: Lead creator sourcing, negotiation and contracting, briefing, content vetting, go-live and reporting.

• Drive timelines and organisation: Create and manage campaign timelines, ensuring clients, creators and internal teams are clear on key milestones, actions and delivery dates.

• Build client relationships: Support the Senior Account Manager with client communications, proactively managing expectations, sharing updates and helping build strong, trusted relationships.

• Be an expert in the creator community: Build and nurture relationships with creators and talent management agencies, confidently managing day-to-day communications and negotiations.

• Manage campaign operations: Oversee campaigns through Waves and relevant partner platforms including TTCX and TTCM, ensuring briefs, content, campaign information and creator payments are accurate and up to date.

• Turn performance into insight: Lead the development of Post Campaign Analysis reports, translating data into clear learnings, recommendations and opportunities, and confidently presenting these back to clients.

• Contribute creatively: Work with the Senior Account Manager and wider team to develop creative strategies and identify ways to strengthen campaign execution.

What you will need

• Relevant agency or brand experience: Several years' experience within client services, influencer marketing, branded content, advertising, social, media and/or creative.

• Account and creator management experience: Confidence managing both client relationships and creators throughout the campaign lifecycle.

• Strong campaign delivery skills: Experience managing multiple campaigns, deadlines and stakeholders simultaneously in a fast-paced environment.

• Commercial and contracting knowledge: Experience reviewing creator and brand agreements, with an understanding of usage rights, payment terms and negotiations.

• Analytical thinking: Experience delivering post-campaign analysis and turning performance data into clear insights and recommendations.

• Excellent communication: Able to build strong relationships and rapport with clients, creators and internal stakeholders.

• Highly organised and proactive: Comfortable prioritising quickly, solving problems and taking ownership without needing constant direction.

• A collaborative mindset: A positive team player who actively supports others and contributes to the success of the wider team.

Nice to haves

• Experience delivering campaigns specifically across TikTok and Meta.

• Experience in a creative agency

• Experience using TikTok One / TTCX, TTCM or similar creator marketing platforms.

• Experience working directly with media agencies and/or platform partners.