Lead Administrator

Location: 18-20 Eagle St, Glasgow G4 9XA Contract: Permanent and Full-Time, 37.5 hpw Monday to Friday (no evenings, no weekends, no on-call)

Join a Growing Leader

It is an incredibly exciting time to join PTSG Water. As a rapidly expanding leader in the water safety and treatment industry, we are setting new standards for excellence across the UK. With a portfolio spanning over 25,000 sites nationwide and a team of dedicated specialists operating across every sector, our growth is driven by a commitment to delivering faster, more innovative, and deeper solutions for our clients. We are not just expanding our footprint; we are evolving our capabilities and investing in the experts who make it happen. If you are looking to be part of a forward-thinking, industry-leading team where your contribution truly matters, we want you to be part of our journey.

What You'll Be Doing Here:

This role is fully office based in Glasgow, G4 9XA, you will be the key link between our customers, our field-based engineer and our national operations team. You’ll still be "hands-on" answering phones, helping customers, and booking in work - but you’ll also be the person who keeps the wheels turning for our nationwide team. You’ll make sure our system (SimPRO) is being used correctly and that our targets are being met.

• Monitor CRM system to ensure jobs correctly progress through the system and find ways to improve our processes

• Share regular feedback on team performance with the National Service Delivery Manager.

• Act as the first point of contact for escalations. If a customer is unhappy or a job gets stuck, you’ll step in to fix it.

• Keep a close eye on KPIs. If the team is falling behind, you’ll coach them to get back on track.

• Manage office supply orders, raise Purchase Orders, and assist with invoicing.

• Step up to lead the team and keep things running smoothly when the National Service Delivery Manager is away.

Who We're Looking For:

You are great with people and can build strong relationships with everyone from on-site engineers to major corporate clients. You are tech-savvy and have experience improving CRM workflows and processes (if you know SimPRO, that’s a huge bonus!).

You’re a proactive problem-solver who doesn’t wait to be told what to do. Ideally, you have experience training or supervising a small team and are ready for the responsibility of helping lead a national operation.

What we offer:

This is a permanent and full-time role (37.5 hours/week, Monday to Friday), and you can truly switch off as there's no on-call or weekend work, plus the office is closed during Christmas!

We are dedicated to your growth and development offering flexibility and a family-oriented culture with promotions from within. You'll also receive 24 days of holiday plus bank holidays and access to a Vivup employee benefits platform.

• Life assurance (3x salary)

• Online GP access + prescriptions

• Vivup discount platform (gym, tech, holidays, retail & more)

• Salary sacrifice pension

If you’re ready for a role where your work is genuinely recognised and rewarded apply now!

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.

With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.

At PTSG, our aim is simple. To be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills and experience that service leavers, veterans, reservists, and military families bring to the workplace, including leadership, teamwork, resilience, and technical expertise.

As part of our commitment, we guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect.

We welcome applications from all backgrounds and are dedicated to promoting diversity, equality, and inclusion throughout our recruitment process and across the wider business.

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