Luggage Repair Technician

Full-Time Temp to Perm£26,760.89 per annumMonday - Friday 07:30am - 4:00pmOn-site parking available A fantastic opportunity has arisen for a hands-on and detail-oriented Workshop Repair Technician / Administrator to join a busy and growing operation on a temp-to-perm basis. This role would suit someone who enjoys practical repair work, has an interest in sewing, stitching or DIY projects, and is also comfortable using systems and carrying out administrative duties. This is a varied role combining workshop-based repair work with operational administration support. The successful candidate will be part of a multifunctional team responsible for assessing, processing and repairing premium luggage items to manufacturer standards. The role would suit candidates from workshop, repairs, production, tailoring, sewing, manufacturing, engineering, retail repairs or technical environments, or someone with practical hobbies such as sewing, upholstery, crafting or DIY. Key Responsibilities:

• Assess luggage and damaged items to determine repair requirements
• Carry out repairs using approved methods and genuine parts
• Perform stitching, repair and restoration work to a high standard
• Process repair bookings using internal systems
• Take photographs and record damage assessments accurately
• Respond to emails from customers, retailers and clients
• Maintain accurate records and quality control documentation
• Package and dispatch completed repaired items
• Support wider workshop and administrative functions when required
• Ensure all work is completed within KPI and quality targets

Skills & Experience Required:

• Strong attention to detail and pride in producing quality work
• Basic IT and administration skills, including MS Office
• Interest or experience in sewing, stitching, repairs or DIY work
• Comfortable working in a fast-paced operational environment
• Strong communication skills and a team-player mentality
• Ability to adapt and support multiple areas of the business
• Previous workshop, repair or technical experience would be advantageous but not essential

What's on Offer:

• Temp-to-perm opportunity with long-term potential
• Stable Monday-Friday working hours
• Friendly and supportive team environment
• Full training provided
• 20 days holiday plus bank holidays
• On-site parking

This is not your typical administration role - the position is heavily focused on practical repair work, with administration duties supporting the repair process. Candidates who enjoy hands-on work and have a practical mindset are encouraged to apply.