We’re Hiring: Client Relationship Partner
Permanent, Full Time
£28,000
Queen Alexandra Hospital, Portsmouth
Do you thrive in a fast‑paced environment where exceptional customer service and strong stakeholder relationships make a real impact? We’re looking for a Client Relationship Partner to join our team and work closely with our NHS clients to ensure their temporary staffing needs are met efficiently and effectively.
Acacium Group are a leading global healthcare delivery partner and we are hiring a Client Relationship Partner. Part of Acacium Group, Bank Partners are the UK’s leading independent expert in managed staff bank solutions for the NHS. We support healthcare professionals to work flexibly, ensuring vital shift cover that helps maintain patient safety. Working in partnership with our clients, we help reduce agency spend, strengthen governance, and enhance flexible workforce models.
About the Role
In this role, you will:
Be the main point of contact for senior NHS stakeholders.
Be proactive in finding ways to improve the bank fill rate and reduce reliance on agency.
Look at management information to help forecast trends and peaks in demand, using it as a tool to effectively change trust bookings behaviours for a more effective service.
Work in partnership with our internal recruitment and compliance teams to ensure effective service delivery and resolve day to day queries.
What You’ll Bring
We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
A passion for delivering outstanding customer service
Excellent stakeholder management skills
Strong communication and problem‑solving abilities
Why Join Us?
Your work will directly shape decisions that improve our services.
You’ll help us maximise value by ensuring data quality.
You’ll be part of a supportive team where new ideas are welcomed.
You’ll have opportunities to learn, grow, and develop your skills.
✨ Your Benefits
Pensions scheme, free mortgage broker service & life assurance
Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
Discounts. Shopping, lifestyle & cinema discounts
Experience We’re Looking For
Customer service with proven experience building relationships with stakeholders.
Administration experience.
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
Inclusion & Accessibility
We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.
#INDENT2022
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