Clerical Administrator Audiology | The Hillingdon Hospitals NHS Foundation Trust

The post holder will work across 2 sites, covering clerical and administrative duties for both the Adult and the Paediatric Audiology Teams.

The Adult Audiology team specialises in assessment and rehabilitation of adults with hearing disorders, while the Paediatric Audiology team specialises in the assessment, diagnosis and management of hearing disorders in children (newborn to 18 yrs of age).

The post holder will carry out clerical duties to both departments and will provide an efficient and effective high quality administrative service covering generating reports and booking appointments. The post holder will be responsible for the ongoing administrative service to support the day to day running of the department and will be responsible for managing own workload.

Please note that this advert may close early due to the amount of applications we receive.
• To become familiar with the Audiology Auditbase computer system and be able to book new and follow up appointments including keeping track of waiting lists.
• To generate reports for the clinicians using the existing journal templates; print and send corrected reports daily to patients, GPs and other professionals.
• To provide reception cover for the patients arriving for their appointments, to answer and deal with the telephone calls to the department, from patients, health care professionals, education professionals, speech and language therapists, and other professionals.

The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Please note : Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.

• To become familiar with the Audiology Auditbase computer system and be able to book new and follow up appointments including keeping track of waiting lists.
• To provide reception cover for the patients arriving for their appointments, to answer and deal with the telephone calls to the department, from patients, health care professionals, education professionals, speech and language therapists, and other professionals. Dealing with messages left on answerphone, or received via departmental email.
• To generate reports for the clinicians using the existing journal templates; print and send corrected reports daily to patients, GPs and other professionals.
• To provide information as appropriate in response to official and other requests in a sensitive and confidential manner, protecting the security of information where appropriate.
• To book Students, School Nurses, Health Visitors and Registrars into Audiological Sessions as part of their observational training.
• To liaise with both the administrative and clinical staff to ensure that if a problem arises it is resolved quickly and smoothly.
• To log in Choose and Book, liaise with Head of service, book appointment in Auditbase for the referrals accepted, when the Principal Clerical Administrator is not in the office.
• To close Choose and Book appointments on a daily basis, via the Cerner system, when the Principal Clerical Administrator is not in the office.
• To work in close liaison with the Audiologists and management, ensuring that administrative processes are maintained.
• To keep the Hearing Aid Review patients lists up to date and alert clinicians to potential breaches in waiting times.
• To liaise with other departments and outside organisations, by letter and email, on behalf of the Audiologists.
• On occasion, may be asked to take minutes during department meetings, along with issuing minutes to all staff as appropriate.
• On occasion may be asked to help sending text messages to parents about their future appointments
• To review incoming mail and action accordingly.
• To have knowledge of various IT systems and maintain databases in line with hospital protocols.
• To help other teams within the service with general tasks, e.g. ordering.
• Any other duties, which may be required by the Line Manager in line with this post.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

This advert closes on Tuesday 26 May 2026