IT Support Engineer - SC Cleared (IT)

IT Support Engineer - SC Cleared We are looking for a number of IT Support Engineers. Skills required:

• Strong technical troubleshooting across applications and infrastructure.
• Experience with logs, monitoring tools, Java, JavaScript and API/microservices debugging.
• Good understanding of cloud platforms (AWS).
• Familiarity with CI/CD pipelines and deployment workflows.
• Working knowledge of scripting (Python/Shell/PowerShell).

Responsibilities:

• Incident Resolution: Own and resolve P1-P3 incidents within SLA; collaborate across teams for swift recovery.
• Problem Management: Perform root cause analysis for recurring issues and implement workarounds or fixes.
• Change Delivery: Execute approved changes, participate in CAB processes, and support release deployments.
• Environment Management: Ensure availability of non-production environments; resolve environment-related tickets.
• Monitoring & Reliability: Enhance monitoring, alerts, and observability to improve service stability.
• Service Reporting: Ensure SLAs are met and update stakeholders on ticket progress.
• Knowledge Sharing: Create runbooks, work instructions, and upskill junior engineers.
• Shift Left: Automate or document repeatable tasks to move work to L1/L2 teams.

The role will require two to three days on site in London. The contract will run to the end of the year initially with extensions likely. It is inside IR35. To be considered for the role please send over your latest CV. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.