- Respond to customer queries via phone and email channels.
- Resolve customer complaints and escalate issues when necessary.
- Provide accurate information about products, services, and promotions.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate customer records and update databases as required.
- Collaborate with team members to ensure a seamless customer experience.
- Meet and exceed customer service performance metrics.
- Assist with general administrative tasks to support the customer service department.
Vacancy posted a month ago
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