Operations Associate

Want to challenge yourself in a high-growth environment AND make a difference in the world?

About Pinter

At Pinter we have a passionate, driven and talented team who deliver Extraordinary Beer Experiences.

We have designed world-first hardware to brew 10 pints of exceptional quality beer at home. We design award-winning beer recipes, collaborate with some of the world’s best breweries, execute best-in-class marketing campaigns and constantly strive for seamless operations and CX.

With a focus on sustainability we let our products do the talking; each use of the Pinter is the equivalent of replacing 17 cans of shop-bought beer, realising and 82% logistics weight reduction. Since we launched, that’s over 7 million cans and bottles and counting.

We’ve been recognised as one of the Sunday Times Best Places To Work, by TIME Magazine as Invention of the Year, by Red Dot Award for Product Design, shortlisted for a D&AD pencil and won multiple beer accolades.

We recently launched in the US and we’re looking to build our talented team to meet world-beating ambitions.

At Pinter, we believe in:

Quality - Quality underpins the products we create, the service we give, and the experiences we deliver.

Value - We deliver huge value by enabling our customers to brew their own fresh beer at home and connect with each other in better ways.

Sustainability - We are a socially and environmentally responsible business. We strive to build the best products that cause no unnecessary harm to the environment and have a positive impact on our communities.

Innovation - We lead by constantly innovating our products and how we deliver them to our community. Our fresh thinking and pursuit of the latest technology ensure this.

Community - Our products create experiences that make life more enjoyable, interesting, and fun! We nurture our community by ensuring we deliver products and services that keep Fresh Brewers at the heart of our business.

We need talented people like you who share our values for the next chapter of this extraordinary journey.

About the role:

Please note this role is UK-based, and we are unable to sponsor visas at this time.

We’re looking for a highly organised and proactive Operations Associate to support day-to-day supply chain and logistics operations.

This role is focused on execution: placing purchase orders, coordinating with suppliers, managing import/export paperwork, and troubleshooting daily issues with 3PL partners. You’ll be the first point of contact for 3PL escalations and will work closely with Customer Service to ensure any delivery or order issues are resolved quickly.

Reporting to the Senior Operations Manager, you’ll also work closely with the Supply & Logistics Lead, supporting on improvement projects and gaining exposure to supplier and logistics management. This is an excellent opportunity for someone early in their operations career to gain hands-on experience across procurement, logistics, and supplier management in a fast-growing D2C business.

Responsibilities

• Coordinate with suppliers on delivery confirmations and resolve daily operational issues.
• Process and track purchase orders, ensuring accuracy and timeliness.
• Manage import/export paperwork and compliance for shipments.
• Maintain accurate records of supplier lead times, commitments, and performance.
• Act as the first point of contact for day-to-day 3PL troubleshooting (e.g. delays, damages, order discrepancies).
• Support Customer Service with logistics-related requests and escalations.
• Monitor delivery timelines and stock availability, escalating risks of stockouts or delays.
• Assist in courier and freight process management.
• Support the Supply & Logistics Lead on supplier and logistics improvement projects (beyond cost savings, including service and process improvements).
• Provide reporting and data inputs for supplier and 3PL performance tracking.
• Assist in preparing materials for supplier and 3PL quarterly business reviews.
• Contribute to process improvements to enhance execution reliability and efficiency.

What about you?

You will be a good fit if you:

• Have prior experience in operations, supply chain, procurement, or logistics.
• Have strong organisational skills and attention to detail.
• Are comfortable working with multiple priorities in a fast-paced environment.
• Have excellent communication skills for supplier and 3PL liaison.
• Basic knowledge of import/export processes is preferred.
• Are a problem-solver who takes ownership of issues and drives resolution.
• Have an analytical mindset with basic proficiency in Excel/Google Sheets and reporting.
• Have a strong interest in developing a career in supply chain and logistics.
• Experience in a startup, D2C, or consumer product company is a plus but not essential.

HOWEVER , we truly mean that these are IDEAL features that we are looking for and in no way are we only going to consider people who fulfil every single requirement to the maximum level. Research suggests that at this point up to 60% of those identifying as women or under-represented folks might have talked themselves out of applying. But here’s the thing, you don’t have to check every box and we are serious about the growth and development of all those who join us. So please - introduce yourself and let us know about you!

Our commitment to diversity, equity and inclusion

Pinter is a community that nurtures our people. We embrace everyone's unique identities in the belief that anyone can thrive when given the right opportunity.

We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class.

We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.

Our process

Our interview process takes roughly 3-5 weeks and can be conducted virtually or in person. We invite all of our final-stage candidates to come and see our offices so you can make your own assessment of whether Pinter is the right place for you.

Annual salary from £30,000 to £40,000