CiviCRM system support analyst

12 Month (with potential to extend to 18 months) Fixed-Term Contract

  Salary: Circa £50,000

Location: Hybrid (1 day per week in Fleet, Hampshire, with flexibility across UK offices)

About The FSE Group

The FSE Group is a leading impact-led investor supporting ambitious UK SMEs through tailored debt and equity funding solutions. Through our commercial investment activities and Community Interest Company, we provide funding, advice and support to businesses that create economic growth, innovation and social impact across the UK.

As our lending portfolio continues to grow, we are investing in the systems and technology that underpin our operations. We are now seeking a CiviCRM System Support Analyst to play a key role in supporting and enhancing one of our most important business platforms.

The Opportunity

This is an exciting opportunity for an experienced systems support professional to become the internal subject matter expert for our CiviCRM & Civi Loan Management platform.

Working closely with teams across Finance, Investments, Operations, Risk, MI and regional business units, you will provide day-to-day system support, improve user experience, maintain data quality and help deliver system enhancements that support business growth and efficiency.

The role offers a unique blend of application support, business analysis, user engagement, data management and project delivery, making it ideal for someone who enjoys working at the intersection of technology and business operations.

Key Responsibilities

System Support & Administration

• Act as the first point of contact for CiviCRM system queries and support requests.
• Troubleshoot and resolve user issues, escalating where required.
• Manage user access, permissions and security settings.
• Coordinate system upgrades, releases and enhancements.
• Maintain system documentation and user guidance materials.

Business Support

• Provide support and training to users across the business.
• Help teams maximise the effectiveness of system workflows and processes.
• Support reporting requirements for internal and external stakeholders.

Data Quality & Reporting

• Monitor and improve data quality across the platform.
• Investigate and resolve data anomalies.
• Support the creation and maintenance of reports and dashboards.
• Assist with financial, operational and management reporting requirements.

Continuous Improvement & Projects

• Gather and document business requirements for system enhancements.
• Coordinate User Acceptance Testing (UAT).
• Work with software developers and third-party suppliers to deliver improvements.
• Identify opportunities for automation and greater operational efficiency.
• Support system development projects and change initiatives across the organisation.

About You

We're looking for a proactive and customer-focused systems professional who enjoys solving problems and helping users get the most from technology.

You will have:

• At least three years' experience supporting a business-critical application.
• Experience supporting CRM, with lending, financial services, loan management or portfolio management systems.
• Strong troubleshooting and problem-solving skills.
• Experience investigating system and data issues.
• Experience producing reports and analysing data.
• Experience gathering business requirements and coordinating UAT.
• Strong Excel skills and confidence working with data.
• Excellent communication skills and the ability to build relationships across multiple departments.
• Right to work in the UK without sponsorship.

Desirable Experience

• Experience supporting CiviCRM.
• Experience within lending, alternative finance, banking, fund management or regulated financial services.
• Power BI reporting experience.
• Knowledge of SQL or database query tools.
• Business analysis or project delivery experience.

What We Offer

• Salary circa £50,000.
• Hybrid working arrangements.
• The opportunity to become the recognised expert for a business-critical platform.
• Exposure to a wide range of stakeholders and functions across the organisation.
• The chance to make a tangible impact on business effectiveness, data quality and operational performance.
• A collaborative and purpose-driven working environment focused on supporting UK businesses to grow and thrive.

Interested?

If you're a Systems Analyst, Application Support Analyst, CRM Administrator, Business Systems Administrator or Loan Systems Specialist looking for a role where you can make a real impact, we'd love to hear from you.

Join The FSE Group and help shape the future of a platform that supports hundreds of growing UK businesses.