Business and Administration Apprentice

Summary

At Black Diamond Security, you will support the finance and business operations teams in a variety of tasks while gaining practical experience and a qualification in business. This apprenticeship will provide you with the opportunity to develop your skills in financial reporting, budgeting, and general business administration.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday -Friday, 9.00am- 5.00pm.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Welcoming and looking after the hospitality of visitors
• First point of call for telephone calls and visitors
• Attend and participate in relevant meetings as required
• Minute taking, including in HR cases
• Providing general administration support e.g. photocopying, filing, emailing and completing forms
• Receiving and distributing mail
• Booking hotels, flights, rail tickets, hire vehicles, conference rooms, etc, where required.
• Maintain office stationery and water levels, and order as required
• Making tea and coffee in turn
• Receiving and distribution of post/parcels, including taking mail to the post office/box
• Ensuring the Manned Guarding and Technology documents are correctly filed
• Answering the telephone and dealing with general enquiries using a professional manner at all times
• Inputting data accurately and in a timely manner
• Using a range of computer packages, e.g. Microsoft Office, Sage and our bespoke control room software
• Maintaining record systems, both manual and computerised (tech files)
• Updating and distributing the tech locations list, sales forecast and pipeline
• Any other sundry relevant duties as deemed necessary

Where you'll work

UNIT 7
DURHAM LANE
ARMTHORPE
DONCASTER
DN3 3FE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DN COLLEGES GROUP

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Training will be at Doncaster College, where you will have access to a wide range of facilities on offer 
• Day release  
• You will undertake the Level 3 Business Administration apprenticeship standard 
  
   
• You will undertake Functional Skills for English and/or maths if needed  
• You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience