Waste Operations Support Officers

Temporary until 1 June 2029

Refuse and Recycling are looking for 6 Waste Operations Support Officers to work in the North, South, and East of County Durham.

WHAT IS INVOLVED?
You will support the delivery of sustainable waste management services across County Durham by working directly with residents, operational crews and stakeholders to improve participation, reduce contamination and resolve service issues.

You will support the rollout and ongoing delivery of the council’s food waste collection service, promote high quality refuse and recycling services, and provide advice and guidance to residents in relation to waste presentation, contamination and recycling participation.

We encourage you to contact Sarah Veitch via email at View email address on northeastjobs.org.uk to arrange an informal discussion about the role.  

WHAT WILL I NEED?

• Ability to demonstrate relevant knowledge and skills gained through work experience or training.
• Experience of working directly with members of the public.
• Experience of working alongside frontline operational services.
• Experience of promoting services or delivering engagement activities to a wide range of audiences.
• Experience of dealing with customer enquiries and complaints.
• Experience of working independently and as part of a team.Please refer to the attached Person Specification for the full criteria. 

Interviews will be held on week commencing 8 June 2026 

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website
Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY 
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on View phone number on northeastjobs.org.uk, (option 4) or via email View email address on northeastjobs.org.uk

All correspondence relating to your application will be sent from View email address on northeastjobs.org.uk . Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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Permanent employees applying for a temporary position are required to seek approval from their line manager, to guarantee the return to their substantive post at the expiry of the temporary post.

Anyone currently listed on the Redeployment Register who would like to be considered for this vacancy should contact the Resourcing team via email View email address on northeastjobs.org.uk