Completions Case Manager

Are you someone who enjoys taking ownership, keeping things moving and making sure every detail is taken care of?

Do you thrive in a fast-paced mortgage environment where organisation, attention to detail and great service are key to turning an offer into a completed loan?

If you're ready to take ownership of cases from offer through to completion and make a real difference to the broker and customer experience, this could be the perfect opportunity. Apply today and let's grow together at West One Loans.

Key Accountabilities

• Monitor and manage upcoming expiration of documents and offers.

• Maintaining a pipeline of cases, overseeing cases from offer through to completion.

• Update all relevant systems to maintain management information.

• Work closely with the underwriting team to effectively manage the post offer caseload.

• Process incoming completion documentation either via post, email etc.

• Provide daily/weekly/monthly completion forecasts to line manager.

• Provide concise and accurate updates to brokers and solicitors.

• Proactively chase brokers for outstanding requirements.

• Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors.

• All work is to be carried out in accordance with Enra Specialist Finance policies and procedures.

Skills & Competencies

• Ability to work as part of a team.

• Pass internal competency tests post induction.

• Excellent Organisation skills.

• High attention to detail.

• Good written and verbal communication skills.

Knowledge & Qualifications

• An understanding of FCA regulation.

• Experienced in the completions process for BTL Mortgages.

• CeMAP (desirable, not essential).

Personal Attributes

• Flexible.

• Articulate.

• Well organised.

• Robust and comfortable working to deadline and under pressure.

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

If you’re ready to build your career with a Specialist Lender and make an impact - click apply today!