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Order Management / Customer Service Advisor (Key Accounts)

£26k - £27k per annum
Full-time

Order Management / Customer Service Advisor (Key Accounts)
Swadlincote DE12
Full Time | Monday – Friday, 9:00am – 5:00pm
Temp to Perm (12 weeks temporary)
c£27,000 (on successful permanent placement)
Immediate Start Available

We are recruiting on behalf of our client based in Swadlincote for an Order Management / Customer Service Advisor to join their busy Key Accounts team. This is an excellent opportunity to join a friendly and supportive business, with strong progression opportunities and a great team culture.

The Role

This is a fast-paced and varied role focused on managing key customer accounts, ensuring orders are processed efficiently, and providing an excellent level of service throughout the customer journey.

Key Responsibilities

Processing customer orders accurately and efficiently
Acting as a key point of contact for clients, providing updates and support
Advising customers on delivery schedules and managing expectations
Building and maintaining strong relationships with key accounts
Handling queries and resolving issues in a timely and professional manner
Updating CRM systems and maintaining accurate customer records
Liaising with internal teams and stakeholders to ensure smooth order fulfilment
Updating and maintaining spreadsheets and tracking information
About You

Previous experience in a customer service or order processing role
Strong communication and relationship-building skills
Excellent attention to detail and organisational ability
Confident using CRM systems and Microsoft Office, particularly Excel
Ability to work in a fast-paced environment and manage multiple tasks
Proactive, reliable, and solution-focused approach
What’s on Offer

Immediate start with a clear temp-to-perm pathway
Competitive salary of c£27,000
Supportive and welcoming team environment
Excellent progression opportunities
Great company culture, benefits, and social scene
This is a fantastic opportunity for someone looking to develop their career within a dynamic and growing organisation.

If you have the skills and experience listed above and are free to start immediately, please APPLY TODAY

.

Job Type: Temp to perm

Contract length: 12 weeks

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Vacancy posted 16 hours ago
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