Business Admin Apprentice

Summary

This apprenticeship offers an excellent opportunity to gain practical office administration experience while working towards a recognised qualification. The successful candidate will play a key role in supporting the day-to-day running of the office, assisting engineers, suppliers and management to ensure operations run smoothly. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm (half hour unpaid lunch).

37 hours 30 minutes a week

Start date

Thursday 1 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

• Answer incoming telephone calls professionally and direct enquiries to the appropriate person
• Welcome and assist visitors attending the office
• Manage incoming and outgoing post and deliveries
• Receive, check and record parcels and deliveries
• Maintain accurate office records and filing systems
• Provide general administrative support to management and office staff
• Monitor engineers’ start and finish times
• Allocate and issue stock and equipment to engineers
• Check out materials and equipment from stock to engineer van stock
• Assist with scheduling and operational administration as required
• Support engineers by ordering equipment and materials as instructed
• Maintain accurate stock records and inventory levels
• Order materials, tools and equipment from suppliers
• Liaise with suppliers regarding delivery schedules and lead times
• Arrange returns of faulty or surplus equipment to suppliers
• Assist with regular stock checks and stock management processes
• Order and issue company uniforms and PPE to staff
• Liaise with hire companies to arrange equipment hire, delivery and collection from customer sites
• Monitor calibration schedules for electrical testing equipment and ensure records remain up to date
• Assist with monitoring company vehicle requirements, including tyre replacement, servicing schedules and general vehicle equipment
• Update and maintain company records using office software and management systems
• Experience of DEXT, Uptick and Xero would be advantageous but is not essential, as training will be given

Where you'll work

THE LIMES
FARM CRESCENT
BATTLESBRIDGE
WICKFORD
SS11 7QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• You will achieve your Level 3 Business Administration Apprenticeship
• There are workshops that you will need to attend via Teams
• You will have a mentor for one to one teaching and learning
• In-house training will be given to support specifics of the role

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative