Business Administration Apprentice

Summary

This is an excellent opportunity for someone looking to start their career in business administration while gaining valuable experience within the insurance industry.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm

37 hours a week

Start date

Saturday 1 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice, you will support the day-to-day operations of the business, working closely with colleagues across various departments. You will gain practical experience in administrative processes, customer service, communication, and business systems while working towards a nationally recognised qualification.

Key responsibilities may include:

Providing administrative support to the underwriting team.
Managing incoming emails and telephone enquiries.
Maintaining accurate records and updating company systems.
Preparing documents, reports, and correspondence.
Supporting meetings by arranging schedules and taking notes where required.
Assisting with data entry and document management.
Liaising with internal departments and external stakeholders.
Ensuring compliance with company policies and procedures.
Supporting the smooth running of office operations.
Business Administration Apprenticeship

Alongside your role, you will complete the Level 3 Business Administrator Apprenticeship.

The apprenticeship is designed to develop the knowledge, skills, and behaviours required to become an effective business professional. Topics covered include:

Business fundamentals and organisational structures.
Effective communication and interpersonal skills.
Customer service excellence.
Managing information and business records.
IT systems and digital technologies in business.
Planning and prioritising workloads.
Problem-solving and decision-making.
Project support and business improvement.
Professional development and workplace behaviours.
Understanding regulations, compliance, and data protection.
Training Delivery

Training will be delivered online via Microsoft Teams and will consist of monthly one-to-one sessions with a dedicated apprenticeship tutor. These sessions will provide personalised support, guidance, and progress reviews throughout the programme.

In addition to the monthly coaching sessions, you will complete workplace-based learning activities and receive ongoing support from both your tutor and your manager at Blue Square Underwriting.

What We're Looking For

We are seeking candidates who are:

Eager to learn and develop new skills.
Organised and able to manage their time effectively.
Confident communicating with others.
Reliable, professional, and motivated.
Comfortable using IT systems and Microsoft Office applications.
Able to work independently and as part of a team.
What We Offer

A nationally recognised Level 3 Business Administrator qualification.
Valuable experience within the insurance industry.
Dedicated one-to-one apprenticeship support.
Career development opportunities.
Supportive and friendly working environment.
Potential progression opportunities upon successful completion of the apprenticeship.

Where you'll work

52A WATERGATE STREET
CHESTER
CH1 2LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NTG TRAINING LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

All training will be delivered online over Teams on a monthly basis.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Team working