Business Administration Apprentice - Service Department

Summary

We are looking for a Business Support apprentice to work at our Cannock site. This is a long term career opportunity for the right person and there is scope to progress through the company in various roles. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Mon-Fri 8.30 - 4.30pm

37 hours 30 minutes a week

Start date

Monday 4 January 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Business Administration Apprentice will support the day-to-day running of the Service Department, gaining practical experience in

• Administration
• Customer service and operational processes within the lift industry.
• Provide general administrative support to the Service Department, assisting with daily tasks and ensuring the smooth running of operations.
• Answer incoming telephone calls and emails, dealing with customer enquiries in a professional and helpful manner.
• Assist with logging lift breakdowns, service requests and maintenance tasks onto the company's management systems.
• Support the scheduling and coordination of engineers for planned maintenance, breakdowns and repair works.
• Liaise with engineers to obtain job updates, completed paperwork and relevant information.
• Update and maintain accurate customer records, job details and service documentation.
• Assist with monitoring outstanding jobs and following up on incomplete tasks or overdue paperwork.
• Communicate with customers regarding engineer attendance, job progress and service updates.
• Support the preparation of reports, spreadsheets and other administrative documents.
• Assist with processing purchase orders, supplier enquiries and general departmental documentation.
• Work closely with colleagues across the Service and Repairs Departments to ensure effective communication and coordination.
• Learn to use company management systems, including Simpro, alongside Microsoft Office applications.
• Attend team meetings and contribute to improving administrative processes and customer service.
• Develop an understanding of the lift industry, including planned preventative maintenance, breakdown response and repair processes.
• Undertake additional administrative duties as required while working towards the Business Administrator Level 3 apprenticeship qualification. 

Where you'll work

Concept House Jerome Road
Norton Canes
Cannock
WS119UE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH STAFFORDSHIRE COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4-9 (A*- C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience