Sector: Transformation & Change
Location: Berkshire
Type: Interim
Ref: BBBH72639_1790753692
Salary: Negotiable
We are seeking an experienced OSS Project Manager to lead the end-to-end migration of our Operations Support Systems (OSS) service management layer from legacy BMC Remedy to the cloud-native BMC Helix platform. In this role, you will coordinate cross-functional teams spanning Network Operations, IT Infrastructure, and external vendors. Your primary focus will be delivering a modern, containerised Service Management environment without disrupting critical network and telecom operations.
Project Planning & Governance
- Define Migration Scope: Build comprehensive project plans, implementation documents, and data migration roadmaps mapped to the .
- Manage Risk (RAID): Establish and maintain a continuous Risk, Assumptions, Issues, and Dependencies (RAID) log tailored to complex OSS telecom environments.
- Track Financials: Monitor project budget, resource allocation, and timelines to ensure delivery matches initial business parameters.
Execution & Technical Alignment
- Data Migration Delivery: Oversee the discovery, data mapping, and transformation of legacy ARS systems using BMC Helix Data Manager (HDM).
- Reconciliation Oversight: Coordinate 3-way reconciliation of existing workflows, CMDB configurations, and foundational data structures.
- Environment Governance: Monitor deployment across development, QA, pre-production, and live environments, including containerised Kubernetes/Helm configurations.
Required Experience
- Project Management: Minimum 5+ years of Project Management experience delivering IT, SaaS, or telecommunications infrastructure projects.
- BMC Ecosystem: Direct experience managing upgrades, configurations, or cloud transitions involving BMC Remedy ITSM or BMC Helix.
- Telecom/OSS Background: Proven understanding of OSS architecture, telecom network operations, and how Service Management platforms support live infrastructure.
Vacancy posted 6 days ago
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