Medical Receptionist

Job description

We are seeking a friendly, organised and reliable Medical Receptionist to join our busy and supportive team. Offering a friendly patient care service.

Responsibilities

• Responsibility for booking appointments, issuing prescriptions and handling general enquiries.
• Deal with patient queries, taking appropriate contact for patients, you will play an important role in delivering an efficient service.
• Check and sign for deliveries made to the practice and ensure they are stored appropriately.
• Operation of the practice appointments system.
• Process incoming & outgoing mail.
• Participate in the practice filing system to include scanning of patient / practice correspondence.
• Operation of telephone system, dealing with patient requests and taking messages for primary care personnel.
• Ordering ambulances and booking interpreting services and secondary care appointments as directed by the GP.
• Liaise with the HSCB, BSO, District Nursing team and community healthcare staff to ensure the smooth flow of communication on a daily basis.
• Action and record requests for photocopy of notes.
• Undertake the administration of clinics, sending call / recall letters and contacting patients, as directed and to agreed protocols Process and follow-up electronic referrals.

Skills and Qualifications

Essential Skills

• 4 GCSEs A-C to include Maths and English or equivalent.
• Competent in the use of IT systems.
• At least 1 year's experience in a customer-facing or administrative role.
• Evidence of working effectively both as part of a team and on your own initiative.

Desirable Skills

• Previous experience in a GP Practice / health service environment.
• Minimum 1-2 years' experience in a customer care role.
• Competency in the use of computers & IT systems.
• Experience using the EMIS clinical system.

Further Information

Hours to be confirmed preferable 4-5 mornings 2 afternoons but negotiable. Location Dr McFerrans Practice Ballyowen HC