Office Support Assistant & Receptionist

We’re looking for a highly organised, proactive, and personable Office Support Assistant & Receptionist to join our team. This is a dynamic, dual-role position where no two days are the same—you’ll be at the centre of our operations, ensuring the office runs smoothly while delivering a first-class front-of-house experience.

If you thrive in a fast-paced environment, enjoy working with a variety of people, and take pride in creating an efficient and welcoming workplace, we’d love to hear from you.

You’ll work closely with colleagues across the business as well as external contractors, playing a key role in supporting both day-to-day operations and wider facilities initiatives.

This is a full-time, office-based role located in our Manchester office, working Monday to Friday, 8:30am–5:00pm. Some flexibility is required to support on-site events, with the opportunity to start later the next day or finish earlier the same day. You may also be required to travel to our Bolton office (expenses paid), but this would be on an as and when needed basis.

The role follows a ‘business smart’ dress code.

Our new Manchester Hub is in a great location with access to great public transport links and many restaurants / coffee shops on the doorstep!

What You’ll Be Doing

Front of House & Reception

• Deliver a professional and welcoming reception experience for all visitors.

• Act as the first and main point of contact for guests, creating a positive first impression ensuring that visitors are attended to promptly.

• Handle incoming calls with professionalism and efficiency.

• Manage incoming and outgoing mail and deliveries.

• Manage meeting room bookings and ensure rooms are fully prepared and presentable.

• Coordinate meeting logistics, including catering when required.

• Keep meeting spaces clean, organised, and well-stocked.

Office Management

• Oversee the smooth day-to-day running of the office.

• Manage office supplies, including stationery and catering.

• Liaise with external vendors (building management, cleaning, catering, security).

• Coordinate maintenance and repairs for office equipment and facilities.

• Ensure health & safety standards are consistently met.

Administrative Support

• Support the executive and team support colleagues based in the Manchester office with tasks such as travel arrangements, meetings, expenses and events as required.

• Support project coordination and track tasks and deadlines.

• Prepare, format, and edit reports, documents, and presentations.

• Assist with regular reporting and general administrative tasks.

• Assist in the organisation of internal meetings, internal events and team activities.

Facilities, Health and Safety & Operational Support

• Support contractor and supplier management with Group Operations Team.

• Assist with small projects and office improvements.

• Contribute to monthly reporting with the Group Operations Team.

• Maintain facilities and health & safety documentation including ensuring we have Personal evacuation plans in place, monitor risk and desk assessments, recording and reporting accidents via internal channels, ensuring suitable number of fire wardens and first aiders working with our Group Operations Team.

• Conducting weekly checks to ensure all signs, onboarding materials, visual displays relating to H&S are up to date and act as lead H&S Representative for the Manchester office.

• Collect and record sustainability data.

• Ensure compliance with company policies and procedures.

What We’re Looking For

• Previous experience in office support, reception, facilities, or a similar role.

• Exceptional organisational skills with the ability to multitask and prioritise.

• Strong communication skills, both written and verbal.

• Confident using Microsoft Office (Word, Excel, PowerPoint, Outlook).

• High attention to detail and strong problem-solving ability.

• A calm, resilient approach under pressure.

• Confidence interacting with colleagues, clients, and suppliers at all levels.

• An interest in Health & Safety (e.g. risk assessments, first aid, fire safety).

• Discretion and professionalism when handling confidential information.

• A proactive, flexible, and “can-do” attitude.

• GCSEs (or equivalent) in Maths and English.

Why Join Us?

• Be a key part of a collaborative and supportive team.

• Gain exposure to a wide range of business functions.

• Develop your skills across office management, facilities, and administration.

• Work in a varied and engaging role where you can make a real impact.