Apprentice Junior Home Insurance Broker

Summary

Start your insurance career with Momentum. You will learn to understand customers’ needs, obtain quotes and arrange suitable home insurance policies. You will also complete the Level 3 Insurance Practitioner apprenticeship, with full training and ongoing support. You will also have opportunities to progress within a growing business.

Wage

£20,000 a year

£20,000 annual basic salary. After completing probation, the apprentice may earn £25 for each qualifying policy completed above 18 policies in a calendar month. Bonuses are subject to compliance, quality checks and the policy remaining active beyond the cancellation period. Salary reviewed after 12 months.

Training course

Insurance practitioner (level 3)

Hours

Monday to Friday, 9am to 5.30pm, with a one-hour unpaid lunch break. Apprenticeship training will take place during normal working hours. No evening or weekend work is required.

37 hours 30 minutes a week

Start date

Monday 14 September 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Speak with customers by phone and email to understand their home insurance needs
• Gather accurate information about customers and their properties
• Obtain and compare home insurance quotes from a range of insurers
• Explain policy options, cover levels, exclusions and costs clearly
• Help customers choose suitable buildings and contents insurance
• Process new policies, renewals and policy changes
• Keep customer records accurate and up to date
• Follow insurance regulations, data protection rules and company procedures
• Work towards agreed customer service and performance targets
• Complete training and coursework for the Level 3 Insurance Practitioner apprenticeship

Where you'll work

29 High Street
Swanley
BR8 8AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE GROWTH COMPANY LIMITED

Training course

Insurance practitioner (level 3)

What you'll learn

• Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
• Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
• Analyse data to make evidence based decisions.
• Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
• Apply appropriate method of communication for audience and circumstances.
• Records, verifies, maintains and where appropriate, shares information.
• Compliant with relevant governance, policies and procedures.
• Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
• Balances competing priorities in order to meet deadlines.
• Builds and maintains positive relationships.
• Work as part of a team to help achieve results.
• Identify potential claims fraud and determine the correct action to prevent loss.
• Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
• Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
• Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
• Gather and interpret relevant information to provide a return on insurance decisions.
• Match client’s needs with available insurance products and services.
• Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
• Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
• Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
• Analyse data to make evidence based decisions.
• Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
• Apply appropriate method of communication for audience and circumstances.
• Records, verifies, maintains and where appropriate, shares information.
• Compliant with relevant governance, policies and procedures.
• Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
• Balances competing priorities in order to meet deadlines.
• Builds and maintains positive relationships.
• Work as part of a team to help achieve results.

Training schedule

Training will be delivered through the workplace and remotely by GC Education & Skills. The apprentice will receive regular one-to-one support from their trainer and dedicated time during working hours to complete training, coursework and apprenticeship activities.

More training information

The apprenticeship will be delivered by GC Education & Skills over approximately 14 months. It is a work-based programme, structured around regular one-to-one reviews and support from an apprenticeship tutor. The apprentice will receive dedicated time during working hours to complete off-the-job training and apprenticeship activities.

Requirements

Desirable qualifications

GCSE in:

• Any subject (grade Three additional GCSEs at 4/C)
• English (grade 4/C or above)
• Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Patience
• Willingness to learn
• Confident on the phone

Other requirements

Applicants must have the right to work in the UK and be able to travel reliably to the workplace. As Momentum is an FCA-authorised firm, any offer of employment will be subject to satisfactory references, appropriate pre-employment checks and successful completion of the company’s onboarding procedures for employees working in financial services.