Operational Support Officer

Job Title: Operational Support Officer

• Location: HMCTS Great Yarmouth - Fully Office-Based
• Pay rate: £12.86 per hour
• Working Hours: Full Time - Monday to Friday (37 hours per week) Monday to Thursday: 8:30 AM to 4:45 PM (45-minute lunch break) Friday: 8:30 AM to 4:30 PM (1-hour lunch break)
• Contract Type: Temporary, with the possibility of extension

If you're looking for a rewarding opportunity to work within the Public Sector, we are recruiting on behalf of our client, HMCTS Great Yarmouth, for a Full-Time Operational Support Officer within the Fines and Enforcement Team.

This is an excellent opportunity to gain valuable experience within a respected government department, working in a supportive and structured environment. You will play an important role in supporting enforcement processes and ensuring cases are managed efficiently and accurately.

Key Responsibilities:

• Making outbound calls and responding to challenging or sensitive enquiries professionally
• Processing a range of administrative tasks, including correspondence, write-offs, reports, and account checks
• Reviewing, managing, and investigating enforcement cases
• Maintaining accurate records using in-house systems
• Completing data entry and updating case information
• Following established procedures and ensuring accuracy at all times
• Supporting the wider team with operational and administrative tasks as required

Requirements:

• Previous experience in an administrative role
• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Ability to handle sensitive or challenging queries professionally
• Willingness to learn new systems and processes
• Ability to follow procedures carefully and work within a structured environment

Please note: Full in-house training will be provided.

Benefits:

• Weekly pay
• Paid holiday entitlement
• Access to a pension scheme
• Free on-site parking (subject to availability)
• Access to an on-site staff room
• Valuable experience working within HMCTS and the Public Sector
• Full training provided
• Opportunity for contract extension based on business needs and performance

If you're detail-oriented, proactive, and passionate about helping others, this could be the ideal role for you. Apply now to join a service that truly makes a difference.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.